Gerber Collision & Glass TX 76301

D

Denise Henry

Jennifer Buckley at Gerber was amazing to work with when our truck was wrecked. She made the experience much easier, and kept in touch with us frequently to let us know the status of the claim and estimates. Although our insurance totaled the truck at the end of it all - so we didn't have any work done - we highly recommend their friendliness and outstanding customer service!

M

Monica Crawford

Took my 2025 Altima in on 4/14/25 for hail damage. Got it back today 5/15/25, and the check engine light was on. (The light was NOT on when I dropped it off) Mind you, no one told me the light was on, before or after I paid my deductible. After I asked about the engine light being on, Louis proceeded to tell me “O after we did our post scan of the vehicle, the diagnostic results showed the Freon sensor has an issue. So you need to take it to the dealership.” I haven’t had my car for almost a month and now I need to take to the dealership for them to fix it! And if this isn’t under warranty I’m responsible for it. Plus I have no A/C, not blowing cold air. It doesn’t bother me that they had my car for so long, I had some pretty bad hail damage. What bothers me is that they almost let me leave the lot without telling me what had happened! And they were so quick to blame the company that calibrated my vehicle. Very very poor service!

B

Bailey Barton

I took my car here after my wreck in July and did not get my car back until September. they communication from their end is absolutely awful. Some of the worst customer service I have ever had to deal with every time I would call to speak to Victor the guy working on my car. He was either in the bathroom on a break or not there. I think I may be spoke to him less than a handful of times. He was always unsure of what was next with my vehicle along with that told me false information regarding my vehicle and I had someone else go look at my vehicle and what they had told me was a lie when I got my car back it’s still made an awful grinding sound. I have tried to contact them. I have called multiple times and no answer now I am slipping gears and my car check engine light is on. They’re also as an oil leak that they claim did not come from my rack, which is false because I have a warranty on my vehicle which means I’ve only taken it to the dealership to get that changed. absolutely ridiculous and wish I never took my vehicle here. Now I’m looking at spending even more money to fix their problems