Best Buy NY 10451

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Krystle-marie Rivera

I walked into Best Buy today with the intention of purchasing an 85-inch TV for my son, ready to spend thousands of dollars. Unfortunately, the experience was beyond disappointing.<br><br>The moment I entered, every manager I saw was on their phone—watching videos, scrolling, chatting—completely ignoring customers. No one greeted me. No one offered assistance. One employee was even lying on top of the electronics in plain sight, as if it were a lounge area instead of a store floor.<br><br>Even when I tried to ask for help, I was ignored. The staff seemed far more interested in their personal phones than in customers ready to make large purchases.<br><br>I left without buying anything because it was clear that customer service and professionalism were nowhere to be found today. As someone who has shopped at Best Buy for years, this level of disregard for customers is unacceptable and needs to be addressed immediately!

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Harlem Beloved

Seems like Customer Service is a thing of the past.. My experience yesterday at this location was terrible. Seems like me wanting to know the difference between a few of the TVs were a disturbance to the gentleman behind the counter. He was very dismissive and seemed to be more interested in his phone than helping a paying customer.. I ended up buying a tv because it was 2 days before Christmas but I was very upset and not comfortable with my decision to purchase after receiving such a horrible experience.. I ended up exchanging the TV at the Mt Vernon location for a better TV after the salesperson there took the time out to ensure I was getting the best TV for my family... Spending money in the community where I live is easier said than done, Id rather travel , pay a toll and burn gas rather than get treated like a disturbance when Im spend my hard earned money..

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Lala

Horrible! Very nasty attitude, and the way they talk to you is outrageous! Best Buy Corporate truly needs to buckle down on who is working here to be treating customers the way they do. I spent a lot of money here, but Best Buy will no longer receive anymore from me. The manager Cesar needs training on his approach, and how to respond to situations. The way he talked to not only me, but to my mother is absolutely the worst I have ever been treated at any corporation. Best Buy you truly need to do better.