Pep Boys Auto Service & Tires VA 22003

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Sergio Gomez Saavedra

The actual service was okay, but the overall experience was awful. I bought new tires here and came back for a wheel alignment. Over the phone I was quoted around $125, with no mention of additional shop fees. When I dropped off the vehicle, they told me the total would be $138, and then casually added a “shop fee” for tools/equipment. Not the end of the world, but it felt like a bait-and-switch way of pricing. They also said the alignment would take 45 minutes to an hour and a half. It ended up taking a little over 4 hours. Again—stuff happens—but the communication and time estimate were way off. The bigger issue was the “complimentary inspection” and the upsell tactics. I didn’t even realize they were going to the inspection and then recommend things like a tune-up and fuel injector cleaning until the report came back. What makes it worse is that my car had just had a full tune-up right before the tire purchase, and when I dropped it off there were no dashboard warning lights on. Their report claimed the dashboard had error lights, and when I questioned it they brushed it off as “fat-fingering” because they were rushing to check boxes. That’s not reassuring. The dashboard lights were off when dropped off, on during wheel alignment service at shop, and the off again when I picked up the vehicle. huh? They also said my new tires all measured 8/32 tread life when they are brand new... It honestly feels like their business model is to push extra services whether you need them or not. While I was waiting in line, two people ahead of me got the same upsell pitch. An older lady came in for a battery and they were trying to sell her brakes and other work. Another customer got quoted nearly $1,100 for something else. Then—interestingly—both employees whipped out the calculator on their phones and suddenly offered 10% off. It came off as fishy, like the pricing and “discounts” are just part of the script. Overall: the alignment got done, but the experience felt scummy, scammy, and predatory. I won’t be coming back. Also, for anyone in Virginia: the Automobile Repair Facilities Act gives you the right to request a written estimate, and if you do, the shop is supposed to provide it before doing repair work — so get everything in writing upfront, including any “shop fees,” before you agree to anything.

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Sarah Hodges

I had a great experience today thanks to the young man who helped me with my tires. He was professional, knowledgeable, and took the time to make sure everything was done right. I called around to five or six different companies, and Pep Boys offered the best value — both high-quality tires and the most reasonable pricing. The service was excellent from start to finish, and I really appreciated his honesty and attention to detail. I would definitely recommend this location.

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mikias retta

Outstanding service! The AutoZone manager/employee (Justin) went above and beyond by helping me in extreme cold and windy conditions. He replaced, cleaned, and thoroughly tested my car battery with professionalism and a great attitude the entire time. I truly appreciate the dedication and willingness to help despite the harsh weather. This level of service exceeded my expectations—thank you so much!