US FOODS Warehouse TX 75042

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Jewel Martinez

US Foods – Garland, TX<br><br>I arrived at the facility and stopped at the guard shack, parked, and walked up to check in. There were two men inside the guard shack, and one motioned for me to step inside. The guard shack itself is very tight. They reviewed my paperwork and then instructed me to return to my truck, make a left turn (which appears to be required for semis), then turn right and park in the staging area along the fence. Drivers must park in this staging area and then walk to Door 26 to check in.<br><br>When I arrived around 9:45 AM for my 11:00 AM appointment, staging space was very limited—only one or two spots were available—and there was already a lineup of trucks waiting. I’m still gaining confidence with backing, and while I was struggling to back into a staging spot, a yard dog noticed and got out of his hostler along with another driver to help spot me. I really appreciated their help, as it made a stressful situation much easier.<br><br>After parking, I walked up the ramp to Door 26 to check in. Be sure to have your pickup number, seal number, and cell phone number ready, as you’re required to fill out a form during check-in. After checking in, you’re sent back to your truck to wait for a dock assignment. The staff member at the window was very matter-of-fact with no friendly formalities, but the process itself was straightforward. I was told I would receive a call when a dock door became available.<br><br>At 11:37 AM, I received a call instructing me to back into Dock Door 38, open my trailer doors, back into the dock, and chock my wheels. Be aware that the dock doors are on the blind side when approaching. However, if you continue driving all the way down and make a left, there is a lot with dropped trailers where you can safely drive around and come back so the dock doors are on your sight side, which makes backing much easier.<br><br>At 1:59 PM (13:59), I received a link to pay the lumper fee. After paying, I waited in my truck for a call from the office to notify me that my paperwork was ready. I asked another driver who was closing his trailer doors whether the office calls when paperwork is ready, and he said it took about an hour after paying his lumper fee before he received a call. Based on that, I assumed I was still waiting appropriately.<br><br>At 2:14 PM (14:14), I finally received a call from the office. The young lady on the phone asked if I was at Dock Door 38, which I confirmed. She then stated that my paperwork had been ready for the last half hour. I asked whether I was supposed to report to the office after paying the lumper fee, and she confirmed that I was. I informed her that there had been a lack of communication, as I was never told that I needed to go to the office after submitting lumper payment.<br><br>After picking up my paperwork, the exit process was simple: unchock your wheels, pull away from the dock doors, and you’re given a green laminated paper that clears you to leave through the guard shack. There are no red or green dock indicator lights at this facility.

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Cecilia Garcia

I got here about 3:00 a.m. my appointment time is at 8:00 a.m. I am check in and back into a dock 44 already at 5:55 am. Security gard came knocking on drivers doors it's time to wake up and check in about 5:10 a.m. very sweet security guard woman and male very friendly very helpful its my first time here and WOW in super fast gave me a door super fast now I'm going to go lay down because now I'm just waiting for them to offload four pallets and I'm so happy the process went really good I read a lot of the reviews and people were very unhappy with this place but for ME I'm so very happy less than an hour I'm checked in and dock in door 44. I'm a happy camper when I got here I definitely had room on the side to park which was great yard jockey guy was super nice he even pulled out a trailer for me so I can easy back into a spot to check in at receiving office very nice and helpful and cute hello but overall very pleased with this place I thought it was going to be a nightmare but actually it turned out to be absolutely great experience here.Thank you US. FOODS and the wonderful sweet and kind professionals staff that make our lives easier as a driver Cecilia Garcia at your service with JCT Trucking

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John Druta

This place is a joke.<br>Total disrespect.<br>One of the worst place to deliver.<br>They don't care about OTR drivers.<br>3+ hours to wait for the dock, and another 2 hours to be unloaded.<br>12 palets...<br>Checking in girls are rude and mean.<br>They are so bossy !!!<br>It's like you owe them something.<br>US FOOD, don't care about those drivers who are delivering the product that they requested.<br>First and last time coming here.