Pep Boys Auto Service & Tires TX 79424

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Tara Camp

I woke up to a low tire on a Sunday and wasn’t sure who was open. I searched up repairs near me and Pep Boys popped up. I walked in and was greeted by a very pleasant woman working the desk and they were able to get me in and taken care of pretty quickly. Great service and speed, I definitely will come back (hopefully not anytime soon) but if needed, I will be back.

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Tia Lavelle

Chains weren’t up and I’ve never been here before so drove in where I thought tire service was. Assistant manager tossed his arms up with an attitude like I should KNOW cuz I WORK THERE and I don’t. Had an appointment at 4. Didn’t get anyone to even just LOOK at my tires til 4:48. That’s insane. There was one other vehicle in the bay. The assistant manager, a two guys plus the guy at the desk. One guy sitting down. When asked the manager he gave me attitude and said he only had one guy. Oh really? That’s funny. I counted 3. Including one sitting in the bays. And what was the manager doing that he couldn’t literally just look at tread of my tires? It took two seconds. Maybe the guy sitting is on a break but we’ve been here almost an hour with him sitting so there’s that. Customer service here is just trash. And for someone that has the safety checklist posted inside yall sure don’t follow it. Front desk guy was nice!

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Kyler Zavala

SCAMMERS DON’T GO HEREthis place is a joke that will leave you with a big dent in the wallet, do you wrong and take no accountability for their actions. I took my car in for a simple engine diagnostic/oil leak on October 15th, when I took my car in I was quoted $99 for the engine diagnostic by the manager Doug I believe, I agreed to it and he told me he would get back to me with what was wrong with my car which he did pretty quick the same day I was then quoted a little over $2500 for the repairs on my car Doug told me I had a oil leak and that I needed to change my spark plugs and some sensors in the engine. On October 18th pepboys called me and told me the car was about to be done so I asked if I could just go pay for the repairs then get the car later because I was at work in a different car they said that was fine so when I got to the pepboys they told me the car wasn’t ready and they where having trouble getting it started they told me they would try to get it working by the time they closed so I could go ahead and pay since I was already there so I did. I didn’t here back from pepboys until October 20th when i called the store to see what was going on and at that point they told me the mechanics couldn’t figure out what was going on with the car and they where having to call in special mechanics from Dallas. This went on for weeks just back and forth with pepboys they kept telling me a different mechanic is coming to look at it but nothing was being done. it came down to the mechanics at pepboys doing another diagnostic on the engine and he told me now there was a problem with the engine and the timing and they don’t fix that there so what did I want to do now with the car i didn’t have a way of getting it home so they offered to tow it to my house so i agreed so they told me i would have to wait for the tow to get approved first by corporate then I would get a call from the towing company just confirming everything. After weeks of waiting and not hearing anything from pepboys on November 27th I called the pepboys to see what was going on and they just instantly got the tow in order for the same day were they ever really waiting for corporate? Whenever my car got back to my house the inside was all torn up and there was a pack of cigarettes sitting in my passenger seat I’m 19 I don’t smoke I called up to the pepboys as soon as I seen the condition of my car, and they told me “yeah it looks like someone broke into it” mind you there are no broken windows and no broken doors so the car must’ve been left unlocked while they had it in there possession and I asked well is there anything you can do was there a police report? And they told me no that wasn’t there responsibility they couldn’t do anything for me not even a refund on repairs that didn’t work! DON’T MAKE THE SAME MISTAKE AS ME after having to rent a car while doing the repairs to now replacing that car I’m out over $18k cause of this CHOP SHOP