Pep Boys Auto Service & Tires TX 76011

B

Big Pats General Services LLC

Never go to this location. They do dishonest work and will argue you down if you complain, making it seem like you’re making the problem up. I had an issue with my fuel cap sensor light being on. After doing a diagnostic, they told me my entire EVAP system was failing and that I needed to replace multiple parts. I trusted them and spent over $700 — when it turned out the issue was only the gas cap, which I could have replaced myself. After all that, I went to get a state inspection and it failed again because of the gas cap. Charles told me their machine must be broken because he claimed he tested the cap, which I don’t believe — because once I bought another gas cap, it passed immediately. So which is it? Was it really the EVAP system, or did I just waste my money? They argued with me, insisting it was a large EVAP leak, yet the paperwork they gave me clearly states it was a small leak.

M

Mai Dinh

The time it took to complete a tire patch was poorly communicated and extremely long. I arrive at 3pm and got checked in. By 3:30pm, I asked if there was an update and was told they are just now going to look at the car. By 4pm, it’s taken 3x longer than it would at discount tire. They said they didn’t have the right size patch, had to order one, have received it and it will be done soon. It’s 4:30 and they have not touched the tire. It’s now 5pm and it has taken 2hrs to complete a 30min-1.5hr task. If they gave me an ETA from the start or when I inquired, it wouldn’t have been such a waste of my time.

H

Hadassah

Pep boys service at the 1212 N. Collins St., Arlington, location was great. The service person even helped to put back in place something that was hanging from the bottom of my car. Lol! I so appreciate him for doing that! I will keep them in mind for future repairs!!