Accurate Automotive CO 80233

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Kevin Vigil

Issue #1) It took Accurate Auto three weeks to work on my vehicle for basic maintenance. When I finally got it back, the interior was covered in pools of oil - all over the canvas of the interior of my soft-top & also on the cloth visers above both the passenger & driver's side. These oil pools are nowhere near where any kind of repairs were, so... what gives??? Thanks for the stains, Accurate. Issue #2) Everytime I have brought any of our vehicles in, I have always marked on the drop-off paperwork - not to mention telling the liason working on my vehicles directly - that I want to keep any OEM (original) parts. The last time I got work done, they "accidentally" scraped a major OEM part of my vehicle. I caught onto it within the hour & requested it back, but by that time I was told that they couldn't get a hold of the scraps guy but they'd keep trying. Needless to say, no such luck. Issue #3) Despite having to shell out over $3k for what seemed like basic maintenance/repairs, the service engine light popped on after we drove it off their lot. It wasn't on beforehand. Our family used to bring all three of our vehicles here & recommended them with glowing reviews. It's really a bummer that Accurate got too big for their britches & doesn't seem to give a rat's about quality anymore.

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Brooks Johnston

I’ve taken my car to Accurate Automotive twice now, and both experiences were outstanding. The first visit was for a coolant leak and overheating issue. They diagnosed it correctly, pointed out a couple of related problems, and even included clear videos showing exactly what was going on—which I really appreciated. At no point did I feel pressured to approve all the work. Alex was honest, knowledgeable, and helped me prioritize what needed attention first. I was so impressed that I brought my car back a month later for a knocking noise near the front passenger tire. Once again, they showed me the issue, sent an estimate before doing any work, and kept everything transparent. The added touches—like the free shuttle ride and follow-up calls—are truly first-class. I have had no follow-up issues with either of the repairs.. As a member of the community, I value supporting LGBT-owned businesses, and this one is absolutely deserving. Car repairs are never fun or cheap, but Accurate Automotive is a solid choice for quality work, fairness, and respect. They’ve earned a lifelong customer.

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Stephanie Santana

Took our customized supercharged F150 in for a simple sensor repair. Initially I was a little uneasy as it seemed to take a while and I was having to call them for updates as opposed to the other way around. Finally I got a call From the owner Alex, after the third week who said he would be handling the repairs on my car and would be diagnosing. After another two weeks and a few diagnostics later( mind you.. I’m still calling them to get updates onto my vehicle. No calls are being on updates to me unless I inquire) suddenly Alex discovered a stuck throttle of which I had never had an issue with and said the computer needed to be shipped SC to be te programmed. Reluctantly, I obliged. The very next morning after I thought my vehicle computer was being shipped and with this sudden throttle problem, I get a call that my vehicle has been TOTALED while being pulled into their bay bc of this supposed throttle issue. Alex call to me that morning with this information was rude, dry and less then accountable. I naturally reacted with a raised tone of voice and a few curse words at the situation not at him at which point he hung up the phone in my face and threatened to call 911. Alex’s casual attitude lends itself to the integrity of this shop. They do not value their customers or community there was no empathy just a simple “ we will treat this like an other regular accident and let insurance handle it.” While I understand that is the protocol Alex has zero understanding in the lack of transportation and the amount of heartbreak involved in this situation. People love their cars especially when they’re rare and customized. A little goes a long way. To make matters worse, neither insurance company ( mine nor his) could reach him for weeks following the incident. Alex is always leaving early and leaving his project unattended and has then the required empathy to run a successful business with happy and satisfied employees. If you love your car I suggest you do some research and take it somewhere a bit more reputable.