Freeman's Auto & Tire NY 10950

E

Ewa Kusmierek

I’ve been using Freedman’s Auto Repair for the past 15 years, starting with our business trucks and continuing with our personal vehicles. Their professionalism is truly unmatched. The team works incredibly hard, their prices are always fair, and the turnaround time is impressively fast. What really sets them apart is how available and responsive they are—you always feel taken care of. I can’t praise Freedman’s enough and would highly recommend them to anyone looking for honest, reliable auto repair.

T

Thomas Aspinwall

I took my daughter’s first car, a certified pre-owned vehicle to Freemans for an oil change, inspection, and full check to make sure everything is good to go. The team at Freemans found a significant issue with the brakes that could cause them to fail. I’m so thankful to have brought my daughter’s car here and leave with peace of mind. Thanks to Pat for such a reliable team he has and Sven and the guys in the ship for always taking care of us.

G

Gregg F

To be clear this review is about the Harriman location. I brought my car in for a NY state inspection and when completed was given a list of service recommendations. It was on this visit, that I was shocked to discover that they were engaging in the dishonest practice of recommending unnecessary service. During this visit, I was told the "air filter was dirty" and needed replacing. When I got home I pulled the filter and by no reasonable standard was it even close needing replacement. In addition, I was also told the drive belt was "visibly worn/dry" and should be replaced. Upon inspection, I found the belt was in such good shape it could be mistaken for a new one - not worn, not cracked and not dry. It is highly likely that their technicians are being incentivized to "find" services to up sell to unsuspecting customers. The Technician who made these false claims, according to the paperwork was B. Morocho - yes, I'm naming names. When I rejected the suggested services, the service advisor, Chris McShea went from polite to visibly frustrated and unprofessionally condescending. My family has been bringing their cars to Freeman's for years (mostly for tires, alignments and inspections) but our trust has been shaken by this incident. BTW I reported this situation to them when they solicited feedback about my visit and received no response, hence my decision to write this review.