On The Go Roadside Assistance LLC LA 70810

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Nicole Hudson

Initially, I believed On The Go Roadside Assistance was going to be good to work with. Turned out, they are unreliable and liars. At 3:35PM my service had an ETA of 5:20pm, which was no problem at all. I called at 5:03 to be sure the ETA was still 5:20 and 5:34, I got no answer either time on the Google Voice phone app. At 5:38 a young lady returned my call, asked my information to deteremine which tow I was. I provided the information, she asked that I hold on while she reaches out to the driver to get a more accurate ETA. She then returned to let me know the driver said it would be another hour. Mind you, I was never given a courtesy call to inform me that the eta was going to exceed the initial time of 5:20. Now, we are at an ETA of 6:40 and that is a maybe. I wanted to go to the dealership with my car, not an overnight drop. That was my plan and I communicated that. The young lady was very nice and understanding explaining to me the drivers have poor communication skills and do not ever inform her when there will be any delays. She continued to be very pleasant, understanding that I would be following the truck to meet at the dealership and we discussed. We agreed that the next day would work out perfectly with an eta in the timeframe of 8:30-10:00a. Well, today (next day) is here. I called On The Go at 8:04 and 8:38a to just confirm we are still on for 8:30-10:00am and there was no answer. I received a call back at 8:48 from the same young lady. She proceeded to tell me to just leave my key and they will pick my car up. I asked for an ETA (ESTIMATED time of arrival.....NOT exact time of arrival), which an ETA is provided on any tow ticket created. She went on to inform me that the driver did not know when he'd be coming and that she neither he could give me an ETA. It was at this point I had to cancel. AT&T roadside assistance called me to verify the cancellation. The AT&T roadside assistance rep Tammie told me that the lady whom I believed to be so nice understanding and pleasant had LIED and reported that she had given me an ETA of 9:00am and that I declined. How delusional she may be, I am not sure because when she called me back at 8:48a, I was AT MY HOUSE WITH MY CAR. So, a 9:00 eta would have been absolutely perfect. My point is: On The Go is very unprofessional, a fraud, and outright liars. UPDATE: AT&T took my full report of the treatment from Tammie and the lies of On The Go Towing. The situation was resolved by them sending A&E Towing was absolutely amazing. The office staff and driver, Stephon were both very communicative. The office called me. The driver called me. They kept me abreast of everything that concerned me and the tow of my car. They even called after the car was delivered. The person at the dealership called and expressed to me how surprisingly professional and communicative A&E Towing conducted their business. Everythign worked out in my favor, despite the LIES and unprofessionalism I experienced from On The Go Towing. Just be mindful of doing business with On The Go Towing.

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Devin Harrison

On the Go Roadside, LLC was outstanding when I needed my BMW towed. They arrived quickly, were professional and courteous, and handled my car with real care. The driver clearly knew what he was doing and made a stressful situation much easier. Great communication, fair pricing, and excellent service from start to finish. I highly recommend On the Go Roadside, LLC to anyone who needs reliable roadside assistance or towing.

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Kasi Landry

Highly recommend. Great service! Even fixed the problem and I didn’t need a tow.