Gerry Lane GMC LA 70806

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Apple Fold

This is the BEST experience I have ever had in my life purchasing a new vehicle. The reason for my superb experience is due to Mrs. Shunaiqua "Neek" Bell!! She goes above and beyond to make sure her clients are treated like stars! Not only is she genuine, caring, and professional, she doesn't fade away or disappear after the sale is complete. She takes exceptional care of her clients before, during, and after the sale!! Manager Kendrick Thomas was also extremely welcoming and accommodating!! I will never do business with anyone else!!! Kelly L. Richmond

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Ryan Fitzek

This is actually for zachary location but they keep getting google to remove it Took vehicle in mid November 2025, the 14th to be exact. Took a week to get any correspondence and it has been horrible since. As of MLK 2026 no vehicle returned. Service writer really screwed it up and dealer offered to handle all repairs at their cost after I suggested I would be contacting a lawyer after repair cost estimate went up 1000% and I have a lifetime warranty. However that was before christmas and again no vehicle yet. I am patient but this place is a joke Tried calling with no return call as of this review. Never mind there has been random intermittent communications via text. Its always we need more time, part or $$$ even though I have a lifetime warranty. Now it's just that they dont know what they are doing in my opinion and making excuses. Luckily I dont need the vehicle and that is the only reason I am still just laughing at how inept this place is. Called and Finally got through and talked to a dealership manager. He didn't recall details well and I had to remind him of it all. I recorded conversation for legal purposes. They claimed delay was because I said it wasn't urgent. Well 2 months and no effort on their end is more than enough patience on my end I feel. Promised a call back but didnt get one. Had to call them back. No one in service got a message to call me Apparently now there is something else they need to fix. Yet the person an just hour ago didn't know this. Such a joke. Going to take another week or so to get more parts. Or so I am told No one has named the part being referred to. Yet I've been told twice parts have come in and then were defective. Forward to No uodate other than we are still waiting for a part that they cannot tell me name of. Uodate Feb 2 2026 Another week and another "failed part on arrival" amazing how many bad parts they seem to get. Feb 6 Another week of no updates or call backs. Called and was told I would get a call back on status. Still nothing and now they habe stopped responding to texts which they initiated.

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Joshua Jones

Customer service was amazing! I can't thank Ms. Aubrey Davis enough for being so willing to accommodate me and my situation. Everyone's been so kind and welcoming. It's truly been the experience of my life.