Goodyear Auto Service LA 70301

A

Aiden Nava

I arrived for my appointment on Friday, which I scheduled online the day prior, only to be informed that the online appointment system is not regularly checked. While I understand operational challenges, this lack of coordination was frustrating. I then rebooked for Monday (today) in person, but I am now into my second hour of waiting with no clear update. After waiting for nearly three hours, I was finally notified that they could only perform the alignment inspection, not the actual alignment I had originally requested. Apparently, they did not have the personnel available to conduct the service I had scheduled. If staffing is an issue, I would suggest extending the time between appointments to allow for adequate attention to each customer. If the delay stems from inefficiencies, perhaps a review of staffing or training procedures is necessary. The receptionist appears consistently overwhelmed, and from what I observed, the mechanics are only working on a couple of cars despite having capacity for more. This situation feels like a significant waste of time and resources, when the expectation should be that services are delivered in a timely and efficient manner. I hope these concerns are addressed moving forward.

T

Tune Juice

Chris Johnston looked out for me. I thought I needed new tires but he told me I just needed to balance and rotate my tires...He saved me a lot of money.

B

Brian Arceneaux

Worst auto experience of my life. Show up early to my appointment this morning and my truck doesn't get brought in until an hour after my appointment. It was suppose to be a simple oil change with a free tire rotation. 2 hours after my truck was brought in, I finally ask the front desk what was taking so long. They tell me I need a new drain plug and they were waiting on it to get there. They didn't even let me know. Terrible communication with the customer. After they bring my truck around they tell me they couldn't do the tire rotation because of some BS excuse about the tread on the tires (obviously the techs run this place and it's obvious they just didn't feel like doing it). So after 3 hours of waiting I still had to pay $140 for just an oil change. This place is pathetic and deserves 0 stars at most.