Pep Boys Auto Service & Tires MA 02149

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Anthony Gonzalez

Walked in as a scheduled service for 8am Monday 11/24. I called the office was told they were running behind to came in 2 hours after now that the technician was finalizing it. I showed up having arranged transportation at 4:30pm and the car was still on the lift, the technician comment from the advisor was a lie. The car was not given back to me until Tuesday 11/25th. In which I asked if the TPMs sensors were programmed to my computer since the light was still lit on the dash, the advisor once again assured me it had been programmed. He told me I had to drive more, I am not many miles in since then and still the light is on. On my drive home I felt a significant amount of vibration on the tires, too much. The steering wheel would shake at 65miles per hour. As soon as I got home, I got under the car to check for wheel weights. All of the weights were untouched, still with break dust, not only did they not balance the tires as charged on the invoice, they also scratched 3 ljt of 4 rims on the machine. There are wear marks from dropping the rim onto the mounting plate. I call the store and asked to speak with the Manager (George Murphy). I relayed all of my findings and concerns for lack of accountability. Specifically callout the person who I know did the work since he was a a new tech and I overheard when they were trying to put them under the job for pay. During my wait time to get the vehicle back, two other families were sharing their disappointment and frustration with the store for lying about wait times a day working being done prior to them getting there, and additionally an appointment cancelation due to the store selling the tires that were meant for the installation appointment. Given all this information I went ahead and got my tires checked by another company, they showed me and effectively all the wheels were untouched, with averages of 2.5 outboard and 1.5 inboard across all 4 without signs of Pep Boys putting new ones on. They also found three lug nuts completely stripped out. I am currently now without working sensors which I payed $360 for and fees and charges for the balancing and stud repairs related to the bad Pep Boys service that this other company kindly corrected. Overall I am Very disappointed and offended that this work which is the “bread and butter” of the services you all provided was not done, charged for and the rest done half way with damages.

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peter wu

The repair process was extremely slow. I dropped my car off on Saturday morning, but I didn’t get it back until next Thursday morning. They told me they would call to provide updates, but I never received any calls. I had to keep calling them myself just to check on the progress and push things along. The repairs themselves were actually quite simple — an oil change, a radiator replacement, and an A/C temperature regulator replacement. However, the overall service was very slow, and I constantly had to follow up to get updates. In the end, they charged $1,800 for replacing the radiator, changing the oil, and installing a temperature regulator. Be careful!!

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Amanda Perez

If I could give this place zero stars I would. I had an appointment for 1:30pm and arrived at 1:25pm the customer service agent told me they are behind only 1 tech was working and my car would not be ready until after 5pm. I told him that was fine and I would pick my car up around 6:30pm. The rep calls me at 6:47pm and asks me if I was planning to pick up the car that evening they close at 8. I asked him if the car would be completed by then he said more than likely. He then says I would get a text when the car is completed. I call the following day at 10:00am to get an update and was left on hold for 30 minutes. They then did not answer the phone. I finally got a hold of someone at 12:00pm and he proceeded to tell me they can not do tires today. I can come pick up my car and reschedule! After $60 dollars in Lyfts they never touched my car! I then asked him to refund the installation fee and I would take the tires to my mechanic he advised me it is just a hold. So now I have to wait days for them to release hundreds of dollars for absolutely nothing. Don’t go to this place I don’t care how many free tires they offer you.