Pep Boys Auto Service & Tires MA 01826

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Samson Egilman

Not great service at all. Had my car towed here on a Thursday afternoon. They didn’t even start to try to look at it until Monday. They accidentally took my number down wrong, easy mistake sure but it caused me to wait a week waiting for a call back. Picked up my car and a week later my engine started overheating. Looked under the hood and they didn’t cap my coolant reservoir, allowing it to leak out entirely.

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Sean Gorman

Shawn was very professional and knowledgeable. Came in for a tire service which is very reasonably priced. One of the only shops open and available in the area. Definitely recommend stopping by for any service you may need. Ive been to other locations and this one stands out by far

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Shayna Jackson

Absolute scammers here. This is my THIRD time at this location getting terrible service. First time they told me my grinding was due to needing 4 new tires.... Had a busted axle which was still grinding the MOMENT I pulled out the space picking up my vehicle. Pulled right back in.... (Lucky me they repair the axle "for free" since they made a mistake... A mistake they should've caught the moment they drove it out the bay to park it for pickup) Second time, needed a new clutch, had the car towed there only to be told they don't do clutches.... But I know 3 other people that have had their clutch done there? Had to have it towed to another garage. Next visit (third and final) - asked again out of curiousity - was told yes, they absolutely do clutches and he had no idea what I was talking about.... I still have the voicemail claiming otherwise... Third and latest time, have no heat, I know I needed a new thermostat sensor, put that in the appointment description. Tech takes 48 hours to "diagnose" and call me and tell me I need that but heat is "in and out" (which it's not - it's lukewarm room temp air from the engine when moving) and it would be almost $800 to replace the sensor!!!!! Even the dealer is only about $500 with new OEM parts and it's a foreign VW. I know enough about cars to even attempt the repair myself but don't have a heated garage and didn't want to be outside under the jacked car for 3 hours in the cold. I tell the tech this. Tech tells me "Well the sensor is under the 'water well', you know, pretty much internal in these cars, not easy to get to, are you sure?"... WHAT?! You don't even have to "speak car" to call bullshit on that (not to mention YouTube is flooded with tutorials and the sensor housing is FAR from "internal"). This place either is looking for suckers or the most incompetent garage I've ever dealt with. 48 hours (and was quoted a possibly 4 day wait EXCLUDING the holiday for a 3-4 hour repair max) to tell me the same thing I already told them I needed AND their "diagnostics" was incorrect with the 'in and out' anyway - for them to STILL try and charge me the $110 diagnosis fee. They clearly did absolutely nothing, and have no actual idea what their doing. I recommend you stay far far away.