O'Reilly Auto Parts MA 02724

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Kevin Noyes

I needed a battery for my 2013 Jeep Grand Cherokee and was on line looking to see what batteries are available. I like to know what I want before I go in to the store. There was a $50.00 discount for ordering on line and having it delivered to my house but no discount for picking it up at the store. No brainer. The battery was delivered by UPS last night and when I went to install it, it was about 2 inches longer that the old one. Won't fit. My fault for not reading the details. I called the store, explained my predicament and the guy I talked with said no problem exchanging for correct one. I went to store with the old one and the new incorrect one. The very nice young woman that waited on me just happened to be the manager. She exchanged and then was going to charge me the in store price not the online price. After a very nice short conversation she honored the even exchange and did not charge me the in store price! She did not have to do that. This is one of the reasons I always go to O'Reilly's first. Thank you. Good prices. Great place and always very pleasant and knowledgeable people working there. Waaaaaay better than the auto parts store down the street.

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Natacha Sainnoza

Customer service was quick and accessible, they re very professional and very knowledgeable..

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doodie8806

Mr. Shawn, who is a manager at this location in Fall River was fantastic. He was polite, professional, knowledgeable about all products and services. He took his time explaining everything to us. He was very patient. The store was clean and organized. Alex was very nice also. The workers in general here do a great job and should be recognized by the company.they are always so good and attentive to the customers.