Mavis Tires & Brakes MA 02149

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Gabriel Rojas

I made an appointment a week in advance. They had very good offers, and maybe one or two of the staff members were very nice. Today, a Tuesday, I had an appointment at 11 am. I arrived 15 minutes early, and the staff told me they would take an hour and a half to get to my vehicle. I said that was fine since I had an appointment, but unfortunately, it took two and a half hours just for them to change a single tire, even with an appointment. I think making an appointment is pointless if they don't attend to you at the scheduled time. They should improve in that area. Regarding everything else, I'll reserve my opinion. They have good offers and competitive prices and discounts, but the service is very bad and very slow. I'm sorry, but that's the truth.

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Aaron

I brought my car to this Mavis location for what started as a simple flat tire. I ordered a full set of new tires and an alignment. Since I noticed they also do suspension work, I asked the manager if they could install a new suspension I had recently purchased. He said yes, explaining that they just wouldn’t warranty the parts since I provided them — which is completely understandable. I agreed to the work, and was told the car would be ready the next day. The following day, they called to say their ball joint press was down and they’d have to do the job manually, so it would take an extra day. The next day, they told me they couldn’t complete the ball joints at all and that I needed new upper control arms. I bought the parts myself from Advance Auto and Ubered them over. The manager promised the car would be finished the next day. When I came back, the manager told me everything was done except that the ABS light wouldn’t turn off — they might have damaged an ABS sensor and would need another day. This was the only time they apologized and covered my Uber home. The next day they said the car was ready, so I picked it up and paid. I didn’t get more than 10 feet before the ABS system started violently triggering on and off. I immediately went back inside. The manager admitted again they might have damaged an ABS sensor and promised to replace it. After several more days, they replaced one sensor, but the car was still undrivable. The ABS and VSA systems would activate violently whenever I touched the brakes. Over the next several visits — spanning roughly ten days — they kept the car, replaced more sensors, and eventually told me the brakes just needed to be bled. I picked it up the day before a work trip, and within one minute of driving, the same issue returned. When I called, they admitted they couldn’t fix the problem and promised to cover the cost if another shop repaired it after my trip. A week later, I returned and called to speak with the manager, only to find out he had quit (or been fired). The new manager, Jaleel, said he knew nothing about the agreement and refused to pay for outside repairs, insisting I bring the car back to them. So, I did — for the fifth or sixth time. After another week, they told me it was fixed. They had replaced two more sensors and now claimed the issue was my battery (which was fine). When I went in, the new manager blamed me for all the problems, saying it was because I brought my own parts. I explained that the previous manager approved the job and that the shop had already admitted to damaging my car. He continued to argue and blame me in front of other customers, refusing to take responsibility and even refusing to give me a copy of the work performed. At that point, I took my car to the independent shop the previous manager had originally recommended — on my own dime. That shop found multiple damaged wheel bearings and even discovered broken drill bits left inside two of them, rolling around near the wheel sensors. They said it was one of the wildest things they had ever seen. These were the original bearings, so the damage clearly came from Mavis’s work. The new shop repaired everything, and the car now drives perfectly. In total, I spent nearly $4,000, went 6–7 weeks without my car, and spent hundreds more on Ubers back and forth to Mavis. Bottom line: This Mavis location — especially under the new manager — is completely unprofessional. The previous manager at least took accountability and tried to make things right. The new one just blamed me and refused to help. Unless you’re getting something simple like a tire change, avoid this Mavis at all costs. They will lie, damage your car, and refuse responsibility. Currently Mavis corporate is doing an “investigation” into the matter. Has been 6 weeks up to this point and nothing so far I’ve attempted to contact the regional manger multiple times with just a response of “the investigation is on going”. Their quality guarantee is questionable and this point.

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Richard Pereira

Hi everyone. Don't take your cars to Mavis in Everett, MA. Terrible service. I took my Honda Oldssey there this morning to have four new tires fitted. The guy checked my car and there were no lights on, but when I went to pick up my car, the tire light was on. The guy said the sensor was broken, even though he changed the tires and didn't tell me the sensor was broken. I complained to him that he had to fix the problem because the light was on, and he told me he wouldn't fix it because I would have to pay for it, even though they broke the sensor and don't want to fix it. My car still has the light on. I've called several people and they haven't solved my problem. I told them they lost a great customer, and the guy told me not to take my car there again. Terrible service.