Firestone Complete Auto Care MA 02151

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Rachel Slaney

Went there to have a battery replaced. Here is: They took 1.5 hours to do it! Then they attempted to give the car back with the windshield wipers not working properly. Stated to the mechanic that the wipers were not set correctly...He states he didn't touch them. I told him I saw him when he was working on the battery that they were in his hands. Lie #1. I notice the dash doesnt light up upon starting. I bring the car back in the morning. The manager tells me I'm wrong. I show him that the low beams don't work. He states that I need new headlights. Then offers to do the work...Lie #. 2 Its the fuses that had blown due to the battery. The exchange with that guy was ridiculous. He assumed that I was stupid and it was clear with the arrogance and dismissive attitude he projected. Not woth the aggravation! The car place should return the car fixed. Not with added problems. I only went there for a battery replacement! Now I have to go get things done elsewhere.....Beware!

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Tenny Dwyer

I brought my car in for a repair I thought would be a lot more than it was and with spending an extra 90, I saved a little over 400$ all thanks to Jay and his amazing team. Plus the repair was super fast, everyone was super nice, and this location is just overall excellent. Huge thank you to Jay (Service advisor), and the awesome mechanic Keith for their amazing work

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tami Palomino

I had to go to this location twice just to put air in my tire. Without question Steven came out and did it for me. Today I had time to repair the tire. It was extremely busy but honestly my t Wait time was less than an hour. They did a complete engine check also and found something that needed to be done ( I have car warranty so I’ll take it there ) Steven again was sweet polite and respectful. I love this shop. I feel like it’s the most honest shop in the area and Steven makes it all that more pleasant. Thank you Steven !!