Roundel Motor Werks Inc. MA 02563

T

Tanya Lewis

Rear brake service on our 2018 Mercedes was quoted at $1,600, which I approved. At pickup, the final bill was $2,500, including a $900 charge for removing the wheels—a cost that was never clearly disclosed or approved in advance. The original lug bolts were replaced with visibly inferior, rust-colored bolts without prior approval. Had this additional charge been communicated, I would have taken the vehicle to Mercedes-Benz of Westwood, where we normally service the car and where wheel removal is not charged separately. When questioned, the manager claimed this cost had been quoted earlier, which is untrue, and his response was dismissive and unprofessional. This experience contradicts their stated policies of “no surprises” and “100% customer satisfaction.” I would not recommend this shop.

C

Christopher Andrade

Although they do good work their prices are extremely high. I needed a fuel injector and a module and was quoted a price of 3400. I sent the module out for testing and it was fine(150). Bought the injector on eBay(150) Labor for local mechanic 300. Had diagnostic done on another issue. 200 to tell me it’s the starter with a quote of 1400. Really? I’ll update this when I have it done for half that price

P

Paul Bernardi

Major gas leak repaired: Roundel Motors diagnosed and repaired a major gas leak with my Mercedes that averted a serious fire issue. Many thanks to Roundel Motor Werks for taking my car in right away and also setting me up with a complementary loaner. Great Job.