Jakes Collision Center MA 01460

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Mike C

Over 75 Days to get my car back, and not fully repaired. Be warned! No stars should be a choice! Jake's does not provide any type of expectation. Pulling teeth to get any info on status of the repair. Does not seem to understand basic customer service, the importance of transparent communication, repairing a car correctly is job 1, or how holding your car hostage can cause serious frustration. Upon receiving the car back the left front wheel bearing needed to be replaced, and the left front control arm was bent. This required a further 11 days of time spent getting the car finished at the dealer, not at Jake's. Seriously, the accident damaged the left front tire and no one checked out the bearing or control arm? John spent a lot of his time explaining what an excellent job they do and no other shop takes care of the details as well as they do, and that other shops would return your car with things still not right. If you take your car here for repair be warned you will need to constantly stay on top of them or you will never hear from them, and don't expect the repair to be complete.

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Matthew Stonge

Steve and the team at Jake’s are the best around, always an easy choice when choosing a body shop! Great communication and make the customer feel informed and up to date on the process.

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Alex Soza

Outstanding work.John and his team went above and beyond, with his work in my car front bumper, after a road debris demage. I was kept in the loop the whole time, john made easy for for me to handle my request, very communicative and trustwoth. if you're looking for a reliable bodyhop that get the job done right, and care for their customers, this is the place to go. I would highly recommend them any time.