R.W.’s Inc MA 01238

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Allae Dorion

They saved us we were abandoned by AAA on the side of the road and frigid weather and a local police officer called you and you were there in an instant thank you Dave as our driver and Kelsey for loaning us your husband to get us to a warm place to wait for my husband... RW's the best we are eternally grateful for your help

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Jacob DeVore

If I could put zero stars I would. I’ve had way too many mistakes made by them. Most recently today, I got my car back from them after having been sent in for the second time in 10 days. They didn’t fix the problem the first time and now this time on my way back home, my car started smoking. After further investigation there was an oil rag sitting in my engine smoldering. This place has gone so far down hill. Save your time, money, and vehicle. Don’t do it.

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Dana Jill Buxton

After too many mistakes, I will not be returning to RW’s. First, while they were driving my car, they failed to secure the hood, which flew up and was damaged. They did cover the cost of the bodywork, but I was without my car for a week while it was being repaired. On another occasion, they performed work I did not request or authorize and still charged me for it (minus one hour of labor, which they said was “fair”), leaving me out over $250 for a repair that did nothing to fix the issue. When I complained, the head mechanic apologized for their mistake—while still charging me—and admitted they usually work on large trucks and did not have the proper equipment to diagnose or repair my Honda. I truly do not understand why they would accept a job they neither understood nor had the tools to complete. I then took my car to Bedard’s, who quickly and accurately diagnosed and repaired it—with friendly and professional customer service. RW’s may be fine for oil changes and inspections, but I would not recommend them for car repairs. I thought I was supporting a family-run business and that this would be a good thing, but instead I wasted a lot of money.