Advance Auto Parts MA 02368

T

Tran Thuan

Customer service is a hit or miss and can be non-existent at this location. Came in to pickup an online order for some sparkplugs and the front cashier guy told me to just cancel the order because he couldn't find the part, rude and short, despite the website said they have the stock at this specific location. On other occasions, some employees are helpful and is a pleasant to deal with.

I

It Don't Matter

visit the south shore locations... like to look for the deals and the website has a filter and flow. ordered for pick up a few times with good results and was promptly contacted when an item checked out online wasn't on hand. In-store sections seem to be going through a reorganizing/shelving update (3/2026) which is usually a good sign someones paying attention but the staff report they're given little notice and tight windows to reorganize which lead to states of disarray in aisles during business hours on my runs insto several locations in my area. Still encountering price discrepencies from initial Google/Safari result tile links with higher one$ showing on the AAPs host page when the links are clicked ...it's almost a given which is always aggrivating. AAP needs to uncross wires with browsers an ensure ongoing current pricing is always shown. Loaner tool program is just the right thing to do so credit and hand claps forever due for that BTW!! Staff helpfulness and professionalism does vary loc. to loc. , shift to shift ha, guess that's an everywhere problem nowadays but be advised.

A

Antonio G.

I would like to thank Joann at Advance Auto in Randolph for her impeccable customer service and helping find the part I need for my vehicle.