Loftus Auto City MA 02780

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Heather Marques

Gave me a car that broke down every 2 weeks. Engine light kept coming on and they kept finding “different” reasons. I’ve been towed twice back home. On two separate occasions they had they car for a week and once over the weekend. When I picked up car I had to wait. It wasn’t even on property. 20 minutes I waited and when returned oil was smeared on interior and issues wasn’t fixed. Car stopped driving completely June 12 2023. Brendan and Laurie Loftus we’re made aware. Yet on July 12th I got a voicemail to call him. Today when I returned call he’s response was “I thought you were bringing me the car to fix” … clearly they don’t listen/pay attention or care about the safety of their customers. THE CAR STOPPED DRIVING AS I WAS ON THE HIGHWAY… ONE LANE. I had to wait 2 hrs on the side of the road to get towed home for a car that was just purchased in December with 70,000 miles on it. & since I got the car to work and I can’t get to work with the car I had to take it off road because I’m not working. Whilst doing so the RMV and insurance was kind enough to inform me that the vehicle is not registered properly (go figure) I filed for lemon law arbitration Brendan Loftus then threatened me today. Of repossession & others things via phone call. Threatening me was a mistake sir. The public will be aware of your shady practice. I cannot add videos so the pictures will have to do. TikTok will take care of the videos.

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Thomas Korth

Recently I found a specific used mini-van I wanted. I reached out to Loftus and connected with Laurie. So pleasant to work with; open and accommodating to my ideas on how to complete the State to State transaction. I have bought a lot of used cars through the years from around the country and Loftus has been my most pleasant to date!

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B L

To be honest I Was thinking about Brendan and his dealership every time I get the urge to buy a vehicle I always see what he’s got. I bought a Tahoe from him years ago and that thing had served me well. It went to his shop one time and he fixed it right away.never had any issue and received my title with no issue whatsoever!!!! Giving him a good review now because I never did before!!!!!!