AutoZone Auto Parts MA 02452

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Kenneth Aldred

Worst customer service I’ve ever experienced and worst manager I’ve ever seen. Ordered a bottle of oil online and went straight to the store. I got to the store and she employee kept bringing the wrong bottle. He’d look at the order then walk away. I was patient and just looked around and played on my phone. After like 15-20 minutes the manager walked up to me and handed me a receipt. I looked at him confused. He said “we processed a return”. And walked away. No “hey we don’t have what you ordered so let me make it right by giving you a better oil”. Maybe we can sell the better oil at a discount”. Not even a “sorry sir, we don’t have what you ordered and we’ve refunded your money”. No one told me they were doing a refund, just handed me a receipt and walked away. I only had like $12 in the bank before I ordered this bottle so I couldn’t even get another bottle. I asked how long it would take to get into my account and he said “we did our part”. That’s it. “We processed your refund” and “we did our part” was the entire conversation from the manage

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Isaac Volan

I went in and asked if they could scan my car for a code since my check engine light came on. The man at the counter was very kind and walked me through how to use the tool and printed me a report on the issue talking me through what I needed to know acknowledging that it wasn’t an urgent issue which made me feel great as he clearly wasn’t trying to take my money. Overall very kind and quick and helpful

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Mazyar Moschtaghi

Great experience at AutoZone. I went there to buy a battery for my Kia Sportage, and the staff member (whose name I wish I knew) was extremely helpful and very nice. They shared the tools with me and helped me replace the battery right there. Fast, friendly service, highly recommend! ⭐⭐⭐⭐⭐