The Westin Waltham Boston MA 02451

A

Amy Chan

For a Westin, this hotel really leaves much to be desired. There are a few good things: the beds are very comfy (though they are doubles, not queens). The buffet breakfast was like a typical hotel buffet that you’d find most places (bacon, sausage, French toast, eggs, toast, oatmeal + toppings), but a bit elevated. The fresh fruit was really nice, and the staff were attentive and friendly. However, the rooms are cramped and pretty old. The bathroom has definite signs of many, many years of poor ventilation (rusty door hinges and sprinkler heads, mildew in the shower grout), and there is a water stain in the ceiling of the bedroom as well. Maintenance is lacking as well: when we first arrived in our room after a long day of travel, the deadbolt didn’t work. The front desk said that they’d have an engineer take a look, but neglected to tell me that it would be the next day. So after waiting a long time and having no one show up, I called again and they were able to find someone to come and fix it so that I could finally go to bed feeling secure. The next day, the toilet lever detached from the tank mechanism. I tried to just put it together again myself, but it kept detaching, so I asked the front desk to send someone to fix it while I was out. 6 hours later I was back and it still wasn’t fixed. Also, there’s no moisturizing cream, and the pumps for shampoo, etc in the shower are mounted way too high for this 5’1” person!

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Ian Newman

I stayed here for two days in an emergency as my flight out had been cancelled (22/23 Feb 2026), using a double room with a friend who is a long standing customer here as his work lace is near by. The staff have been unfailingly lovely and efficient - especially as they were understaffed because many of their colleagues could not get in to work. The in house diner provides good quality reasonably priced food and the printers to get boarding cards sorted out are simple and easy to find/use. I gave the rooms 4 stars as the air con/heating is loud and the window needs reinsulating. otherwise all good. Would happily stay here again.

J

Ja Morant

The Westin hotel is a nice high quality hotel that looks great on first glance, but the more you dive in it doesn’t look at great. In this review I will talk about many different parts of the hotel, good and bad. First impressions: walking in the hotel is so beautiful with great rugs and flavored water and complimentary fruit. The windows and lookout on a hill is so beautiful. Checking in: checking in is relatively easy, with the service seeming quite nice to start. Getting to the room: the elevator is very nice, and the halls are very easy to navigate, unlike some other hotels. The room: the rooms are okay, with the bathrooms being the highlight. But the walls and overall mood is nice, but some closer issues remain that I will state later. Night and service: these are my main issues. At night, there were multiple people screaming and slamming doors; ranging from 9 pm-4 in the morning! I called telling them what happened, and they said they will take care of it. The same night it kept happening and I called been saying what happened and they said that there is “nothing they can do about it” and it retained for the rest of my weeks vacation I called in multiple times kept saying why there’s nothing that they can do about it and they said that“Nothing was actually happening “ Which rightfully made me very upset because it literally was. Overall: the Westin is a nice hotel with overall nice rooms and atmosphere and good room service not service for complaints and nice pool and great burgers. Some issues though hold this back from being a great hotel.