AutoZone Auto Parts MA 02180

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Aurelius caos

Team is great. I needed help identifying a part and they threw a cardboard on the floor and got under it. Tried to give them a tip, but the gentleman, Armando, said he loves his job and don't mind. He noticed my tires were uneven and directed me to different businesses in the area where I can take my vehicle. He explained tire rotation, seasonal tires, etc. Great experience, so I took my time to write this. Thanks again.

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Tomas Colorado (Tcolor)

I called the store earlier in the week to ask which battery I should get and if they'll install it for free. The employee happily helped and confirmed they'd be able to install the battery for free since my car has easy access to it. After I ordered and came in to pickup the battery. The employee that helped me informed me that no one would volunteer to install the battery in the cold. While I understand that it's winter, it is very frustrating to be promised one thing, but be told another.

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R. R.

Worst AutoZone ever. Multiple times I have driven to this store for an item that was shown to be in stock, only to arrive and the item is not available on display, being told they do not have it, and the employees will not bother check stock. I understand that if shows one of an item that things sometimes can be mistakes, but today it was an item that this location was supposed to have THREE available. If I was responsible for a stores inventory and there were three $16.00 items missing, I would be concerned. But nobody in Stoneham is. As I said , this has happened to me MULTIPLE times at this particular location and NEVER at any other. I will just not bother even going to the Stoneham location anymore even if I have to drive further to another store.