Lasco Ford Service and Parts MI 48430

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Robert McCoy

I have never felt compelled to write a negative review before, but this experience was so bad that it needs to be documented. I brought my vehicle in due to a grinding noise because I didn’t feel safe having my wife drive it. I understand that loaner vehicles were unavailable due to weather-related demand, so we rented a car for a full week out of pocket. From the start, communication was nonexistent. We were told the person in charge of our vehicle had a family emergency for the entire week. While that can happen, the lack of transparency and follow-through made it very hard to trust anything we were told. Every time I called for an update, I was promised a callback the next day. No one ever called. Each day I had to call back myself, only to be told the same thing again. By Thursday, after days of no progress or information, I demanded my vehicle be ready for pickup—fixed or not. Only then did someone actually speak to the technician and inform me that the brakes needed to be replaced. I was told the vehicle would be ready Friday. Friday came and went with no call. Instead, I received a text requesting authorization for additional services, which I declined because I no longer trusted this shop with my vehicle or timeline. Assuming the car would be ready Saturday, we returned the rental. On Saturday, I called again and was told they could not release my vehicle because they had filed an extended warranty claim—something we were never informed about. They claimed the warranty submission happened Thursday, without our knowledge or consent. At this point, my wife called to get clarity on the total cost and status. The representative she spoke with on 2/7/26 could not provide a final amount and ultimately hung up on her. Under Michigan law, repairs had been authorized, a completion date was promised, yet: No final invoice was provided No stated balance was given No lien amount was disclosed Despite this, they refused to release our vehicle, which constitutes improper vehicle detention. When we attempted to speak with a manager, we were told none were available due to a “skeleton crew” and that answers would come Monday. As of Monday, we will be filing formal complaints with: The Michigan Attorney General (unfair business practices / vehicle detention) Michigan DIFS We have already filed a complaint with Ford Corporate regarding the service department This experience was beyond frustrating—it was unacceptable, unprofessional, and legally questionable. I strongly advise others to take their business elsewhere.

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Sunee Her

Kevin Van Horn is your go-to guy when it comes to service & parts here at Lasco Service! He very diligently and thoroughly worked nonstop with my super annoying insurance/warranty company to make sure that ALL of my repairs were done optimally, with nearly zero out of pocket expenses in the end (he got so much covered for me!). Also kept me posted and updated along the whole way. The man's been in this business for years now so he certainly knows his stuff. You couldn't find a better guy to help you with your auto needs!

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Donna

I love my Expedition. I purchased from Lasco almost a year ago. They have been very good with service reminders and all my questions. Great guys always willing to help. Our sales lady was wonderful also. She still helps us when we call.