O'Reilly Auto Parts MI 48375

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Chonsley Smith

This review is in response to my recent phone call I had. Tried to get a hub assembly for my vehicle and was told that I need to place an order to get to me which wasn’t an issue. I asked what location was the closest one that would have it and he said Indianapolis. I then proceeded to call the Wayne location and they said they have 2 in stock. Seems like he was just trying to keep business to himself instead of pointing me in the right direction EFFICIENTLY. That’s not efficient having me wait another day when a store in the SAME COMPANY has what I need.

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Ichiroro

I am writing this review specifically about my most recent service experience. To be clear, my previous two visits to this O’Reilly location were excellent, which makes this experience especially disappointing. When I asked about an AGM battery, the employee’s first response was a condescending, “That will be much more expensive.” DUH??? ? I did not need to be warned as if I were unaware of the price difference. From that moment on, it was clear my knowledge was being dismissed. From testing to installation, the same employee displayed visible irritation and impatience, despite the fact that I requested nothing beyond standard service. While I understand it was cold outside, taking that frustration out on a customer is unnecessary and unprofessional. After installation, no basic charging-system check (such as alternator output) was offered, reinforcing how rushed and incomplete the service was. During the initial install, I correctly raised the concern that a height adapter might be required, as the Group 34PLT battery is shorter than the factory Group 24. I was immediately brushed off. After leaving, I confirmed the battery could be moved by hand, literally an unacceptable safety issue and a known cause of premature AGM battery failure. I was forced to return for reinstallation. On my return, the same employee and a colleague openly exchanged annoyed looks and expressions in front of me. Feel free to complain and vent when customers are gone, but this behavior was simply disrespectful and unprofessional. Additionally, my vehicle was handled roughly during both installations, and a weather seal was displaced and left uncorrected, showing a clear lack of care for customer property. To management: if you do not want customers returning for “fixes,” ensure the job is done correctly and safely the first time. I sincerely hope the quality of my Super Start Platinum AGM battery is the opposite of the service attitude I experienced, and that it lasts long enough that I never need to return to this location.

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Autumn Boehle

Was trying to sell my car and they had the codes scanned, the worker INSISTED my cars odometer was rolled back which is 1000% not the case. I have all documents to prove milage is correct. We were able to remedy the mistake thankfully, but nearly cost me a $5000 sale due to negligence and misinformation.