Meyers Automotive Service MI 49091

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This was my first visit to Meyers. I called into the store and I spoke with Nathan who was very kind and understanding of my situation. I had asked him if he’d be able to get me in within the hour—he assured me it wouldn’t be a problem. When I arrived I was greeted by Toby and explained to him a little bit of what was going on with my vehicle, he kindly took my information and entered it into the computer and offered me refreshments and cookies while I waited. While I was waiting, Barry came out and had a nice conversation with me about mutual interest. He also offered me drinks and refreshments. ? Toby explained to me what was wrong—I even received a text of my diagnostics while I was waiting so I could see what was wrong with my vehicle! Meyers is a very clean facility with an over the top staff that is willing to make you feel comfortable while you wait for your vehicle. I was greeted and my vehicle was ready to go in less than 45 minutes (they also ran a diagnostic to make sure it was my battery). I will be visiting them again. Thanks for great service and thanks for going above and beyond! Your friendly staff left a lasting impression.

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Robert Bischko

****Updated post**** WORTH THE READ please read in its entirety. Brought a 2014 Lincoln mks in for a epas replacement. The cost of the repair shocked me but Ford engineers did a number on that one. Car was at their shop for a week and a half. They offer a loaner car albeit first come first serve. The day before my repair was complete one came available. Better late then never right lets look on the bright side. Fast forward to 4/18/25 I get the call my cars ready. Head to the shop pay them a whooping 4k plus for a repair. I go out I start my car it’s got a warning on the dash “lane keeping assist malfunction” and a suggestion to get it serviced. I turn the car off go back to the counter and mention it. They said we don’t know if that was there before we started. I assured them it wasn’t. You can’t not see the message when you start the car, as shown in the photo. They comfort me by telling me moving forward they will make their techs take a picture of the dash. Ok sure, their suggestion is take it to ford and we will cover the cost for them to look at it. The gentleman was very careful with his words not to say they would cover the cost to repair it, something that wasn’t there when I dropped the car off. Apparently if they aren’t sure you shouldn’t even expect a phone call or mention of it prior to them taking your money. So here I am needing to drop my car off at Ford because a safety feature that was working before they touched my car is now not, wasting the one thing you can’t get more of in life….time. I was madder then a hornets nest but I wasn’t going to argue with you in-front of the lady at the counter. I’m willing to change this review but the manager here better call me and if the gentleman I interacted with at the shop was a manager he should reconsider the options he left me with and reach out. I hate to beat up on a local business but this was bs. You guys have my number. *******UPDATE******** The shop did end up calling me back. They promptly had a loaner car ready for me, took it to Ford, who ultimately diagnosed the problem wrong and caused them to do the entire job again (sorry). At the end of the day, they have a business to protect for which I dont fault them. As a customer, who knows what they are talking about I had my wallet to protect much like them. The car essentially froze and wouldnt take to programming. Ford ended up getting it squared away. Throughout this process the Meyers team was very professional, and they did honor their work. They also worked in taking care of a little coolant leak for me. While initially rated as a one star I have updated it to a five star and will be back should my car need future service. I do have confidence the Meyers team will take care of you if you dont try and bs them.

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Shane Lee

I informed the manager of the subpar work. I included photos, he agreed that the part was not installed correctly. I told him I pumped two or three gallons of gas and it poured out because of the incorrect repair. I said the ball is in your court. He gave me$15 for gas and made no mention about the cost of a repair that failed. I didn’t ask for my money back. As I said I told him the balls in his court. He apparently decided that charging me for a repair that was not correct was the best way to resolve the issue. It’s clear that the hose was not properly connected. Otherwise it would be round.