O'Reilly Auto Parts CO 80207

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William Furlong

Stopped in today and bought stuff for an oil change. I had some stuff picked out but was given a heads up by the younger cashier with the ear piercing I had some of the wrong items. I didn’t question it because I don’t work there so I assumed he knew what he was talking about. Turns out the oil filter was the wrong size. I didn’t notice leaking after the change so I drove. All the engine oil leaked out of the oil filter compartment while driving. I was also given a wrong sized oil pan plug after bringing the right size to the counter. I nearly totaled my vehicle but thankfully I heard the engine when the song changed a few miles from home. This mishap caused me to waste my day and nearly 50 dollars plus almost totaled my car & undoubtedly some engine issues because the check engine came on . I took an Uber to an advance auto and bought my usual parts for an oil change and had the staff there verify by my make model & year ( same as at this location but this time they gave me the right information ). Never shopping there or at the brand again . Advance auto has consistently had more knowledgeable staff & I should have gone there in the first place .

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Jordan Henscheid

This store employs several knowledgeable, respectful and kindly people. I regularly receive top shelf customer service and direction for whatever maintenance I am working on. I want to shout out Christian for his calmness and attention to detail when walking me through an issue! And to those fellows whose names I have not committed to memory, your input and support is valuable- I appreciate you!

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Caroline Fuschino

TL;DR: go to the Advance Auto Parts around the corner instead. They were SO friendly and helpful and professional. Don’t waste your time here. Came on a Sunday morning, and the only employee working had (I assume?) locked himself out. He was standing out front on the phone. Instead of saying anything to me, he watched me try to doors multiple times and look at my phone for the store hours and look confused before he finally muttered something at me about giving him a minute and walking away. When other people started coming to the door, we were all confused and he made no effort to tell us anything. Very unfriendly, very poor customer service. Would not return. Editing my review to say: as I scroll through the comments, it looks like there is a long history of disrespectful and negligent employees at this location. I would urge any one to go elsewhere. If management is reading this, I think it’s time for you to consider who you’re hiring to run your store.