DAB Towing & Recovery NY 12833

B

Brett Booker

I truly can’t speak highly enough about the service I received from DAB. After making the questionable decision to drive in a snowstorm — and the even worse decision to take Corinth Mountain Road — I ended up being one of about five cars that went off the road that day. I hit a barrier, slid across the road between two oncoming vehicles, went off the opposite side, through a ditch, and finally came to rest on a snowbank. It was frightening, chaotic, and overwhelming. Henry from DAB came out to assist, and by the time he arrived, the mountain road was in complete disarray and the police had shut it down. Recovering my vehicle was no easy task given its position and the conditions, but Henry handled it with incredible skill and calm professionalism. With his knowledge, experience, and equipment, he managed what felt nearly impossible — getting my car safely back onto the road and loaded onto the tow truck. On the drive back to Saratoga, Henry walked me through the entire next-step process — insurance, vehicle collection, what to expect — everything. This was my first accident, and I was completely unsure of what came next. He answered every question patiently and genuinely put my mind at ease during a stressful moment. He even dropped me off exactly where I needed to go. When I visited the DAB facility on Monday to retrieve my belongings, I was again met with courteous, professional service. From start to finish, DAB turned a really difficult day into a manageable one. 10 out of 10 — highly recommend.

J

James Alberts

Would give zero stars if possible. They will call you back and ask if they can do it the next day as it is a danger to their guys to have them on a snowy road, ironically this is when competent towing is most needed. They will agree to have it towed first thing next morning no matter what. You explain the situation and how it needs to be winched out. When they arrive they will say it can't be done. You tell them they are an incompetent tow company as you just had another vehicle in the same location winched out a few days ago by a different company with ease. They then will get upset and say that it can be done but just not for the price insurance will pay. They will then insult you and tell you that they've been doing this longer than you've been alive. A. This is wrong, I am in fact older that their company. B. How is that any proffessional justification for competency when proven otherwise. Also whats the point of bragging you've been in business so long if they dont even know all they had to do was once on site call the insurer back and ask to add winching service. If you want to get pushed off, rescheduled, lied to and insulted call dab towing. If you want the job done Call big ants towing. They will take care of it for you no issue and with a smile on their face. Ps. Big ants was on the phone with insurance for literally less than a minute. That's how standard this is.

B

Brianna O'Neill

Amazing service and reasonable price! Was visiting from out of town and found myself on the side of the road with a totally blown out tire. They were there within 5 minutes, and got me to the tire shop without issue (and a lovely chat). Once at the tire shop, the employee there started raving about what a great company they are and then someone in the waiting room chimed in and doubled down on the love! So thankful for them!