Castilone Chrysler Dodge Jeep Ram NY 14020

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Pam F

We were super overwhelmed with trying to re-lease a vehicle. We came into Castilone and worked with Steve and Anthony and were blown away about how easy they made it! Very clear communication, super time efficient and they got us into a vehicle that we love for a great price! Both Steve and Anthony went the extra mile countless times for us and even checked in to make sure we love our vehicle! We will absolutely we leasing all our vehicles with them and would recommend to anyone! Avoid the stress and go straight to them!

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Nichele Douglass

If I could give this place zero stars I would. Wouldn’t recommend taking your vehicle here unless you want to blow their phones up for three months and be told “I’ll have so and so call you back” then never get a call back. I dropped my car off May 31st for a transfer case, everything seemed good in the beginning. They looked at it a week later(I knew it would be later, I had no choice but drop it off that Saturday) two days after my scheduled appointment I still hadn’t heard anything so I called them. Morgan answered and had no idea that my car was there or who I was. They then had to get in contact with my warranty company(I’m aware it’s awful dealing with warranty) they completely failed to document the call to warranty. I again call a week later to ask if they’ve heard back, Morgan answers and still has no idea what I’m talking about because there’s no record of anything. AGAIN they redo all of the warranty calls. Finally someone does their job and documents the information that they need for my transfer case. It’s the middle of June by now. Still have yet to get a call back from anyone. Eventually after blowing their phones up I get in contact with a new girl at the desk, I believe her name is Michelle? Not 100% sure on that but she was amazing. She called me back on her personal phone while on her lunch break. She got all of the information and was able to get prices and options back from the warranty company. Now it’s the middle of July, the part is estimated 45 day delivery. Was told I’d get a call when the part shipped and an estimated delivery date. Again never got a call back. Still blowing their phones up, no one has any clue what’s going on. Eventually I get told the part will be here August 30th. I call on September 2nd asking if it has arrived and when my car will be worked on. Still waiting around and never get a call back, not surprised. Finally I get Greg on the phone and he tells me the part is here and as soon as we have room it will be in. Then Greg called again and said hey we have time this week it’ll be done before the weekend. Today I called them again asking for an update on my car since it was being done yesterday. No one has an answer. Greg calls me a little later and tells me that it’s done and they have to test drive it. He calls me back again tells me it’s outside and good to go, all I have to do is go sign papers and pay. I live an hour away and have my baby with me. I get there and my car is still in the shop and no one has the paperwork finished. I wait around for the guy to come out of the office and finally pay. Some gentleman brought the car out for me and I’m all set. I go to get in my car and the entire thing is covered in something greasy. I’m talking entire driver side, windshield, back window and mirrors. I did the washer fluid to clear my windshield and all it does is smear everything more. Then these people had the audacity to ask me to write a review so as requested, there you go. And I just noticed they chipped my driver door frame. There’s a picture that you can clearly see the chip and the grease all down my car. Also was supposed to get a call from the owner today(9/5) and never did so I called. Greg and Jim are very pleasant and helpful with figuring this situation out. Would also like to add that I had an exhaust leak prior to bringing my car here. It was rigged together for the time being. I got it back and the exhaust leak was ten times worse. Come to find out the entire other flex pipe that was perfectly fine before was what needed to be replaced. So not only did they make my exhaust leak worse they also never told me about it. I assume being a woman and already having a leak they thought I wouldn’t notice!

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Robert Bachorski

Jeep had the death rattle in the front end. Took it to castilone for repairs. They were able to get me in within two days which was great. When I called a few days later for the status a very rude man in the service department said I had to come in and make an appointment. I tried to explain I had an appointment and he interrupted me saying the vehicle was towed in, went in on a rant about people can’t just have vehicles towed in and expect them to be fixed. I literally had to interrupt him and tell him 3 times that he had the wrong vehicle. Finally he transferred me to someone else and he was actually a really nice guy, explained it would be a few days. Never got a call even though they said they called multiple times and left voicemails. I never received any phone calls. Turns out they had input the wrong phone number into their system, just never fixed it. Finally 10 days after I dropped the vehicle off it was fixed. Went in and they couldn’t find the keys. Horrible horrible customer service. I will drive the extra 30 minutes to west Herr Jeep in Lockport. I would never go back even if they paid me.