Statewide Auto Repair NY 11553

S

Sherwin Benjamin

I went to this place after I was recommended from an unreliable source. I felt uncomfortable because I read the negative reviews prior which I should’ve gone with my initial gut instinct. The bumper was never replaced, the paint started flaking off the car after a week. I called to complain and I was told to bring the car back to the shop which who would feel comfortable after they found out that they didn’t fix anything regarding the vehicle. I’m going to make a complaint with the DMV as well and I was never reimbursed for the additional repairs that I made on the vehicle. The side mirror and cover on the passenger was never replaced. They got paid nearly $5K for nothing. I paid so much money out of pocket to go to another shop and they even acknowledged the lack of work that they did and also heard negative reviews about this shop as well.

W

Will James

I wish I could put zero stars. I've used this place for years and never had a problem, but since changing management, the service is atrocious. I brought my car in for service in November and didn't get it back until April. They literally held my car hostage, and I had to get the police involved, and it still wasn't fixed correctly... Currently in the process of filing a claim against them.. DO NOT BRING YOUR CAR HERE!!!!!

e

entered apprentice

If this company comes to tow you, avoid letting them take your car to their shop at all costs. I got hit with a $700 bill just for the tow and keeping my car at their shop over the weekend. Every other time I've used AAA, it's been free. Somehow these guys created enough BS fees to charge me $700 on top of what they get paid by AAA. Things like $175 yard fee on top of a $50/day storage fee. $150 accident clean up fee even though we drove our cars to a parking lot as directed by the police. Nothing to clean! $75 release fee to bring my car somewhere else. $175 hook up fee!?!? Yes, that's right, they charged $175 to hook up my car to their tow truck even though it was dispatched by AAA. A $75 administrative fee, etc etc After multiple arguments while I was waiting to get my car towed away from this rip off shop, I was able to get my final bill down to $300. I am now working with AAA who will hopefully reimburse me or get the rest of the money back from Statewide. I ended up in this position because the driver of the tow truck convinced me he would not be able to get to my preferred body shop before they closed. It was 5:20 and he said he could not make it even though it was a 40min drive and the place closed at 7:00. The bodyshop could not accept cars after they close so I felt like I was stuck. I found out after the fact that they could not charge any of these fees if my car didn't go their shop. They basically took my car hostage and created as big of a bill as possible. DON'T LET THEM TAKE YOUR CAR TO THEIR SHOP. It worked out in the end. I took my car to the bodyshop my dealer recommended. They wanted $3700 instead of the $4600 Statewide quoted me. Also, 1 week to do the work instead of 2 weeks. Seriously, avoid at all costs.