Advance Auto Parts NY 11717

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mr. freeworld

Let me be very clear — this store has good employees, but Gilbert is a liability. Bryan used to help me and he was excellent. Professional, knowledgeable, and actually willing to do his job. Luis is decent and will step in to help when needed. Gilbert, on the other hand, should not be in a customer-facing role — let alone calling himself a manager. If you walk in needing something simple like an engine light check or battery test, be prepared to be treated like you’re bothering him. He consistently acts irritated, dismissive, and inconvenienced by customers asking for basic services the store advertises. This morning I walked in and the first thing I see is Gilbert sitting on the desk, glued to his phone, no name tag, completely unprofessional. When he finally acknowledged me, it was a cold, rude “Can I help you?” — not welcoming, not respectful, just attitude. He claims he’s management. If that’s true, that’s a serious problem. Managers are supposed to lead by example. Sitting on a desk scrolling your phone and treating customers like interruptions is not leadership — it’s laziness and arrogance. The store’s reputation is being damaged by one person who clearly does not want to help anyone. Corporate needs to step in and evaluate this immediately. Employees like Bryan build the brand. Employees like Gilbert tear it down. If nothing changes, customers will stop coming. It’s that simple.

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Las Americas Auto Repair

Advance Auto Parts is always a great place to stop when I need anything for my vehicle. GILBERT are consistently friendly, knowledgeable, and genuinely helpful every time I walk in. They don't just point you in the right direction-they actually take the time to assist, answer questions, and make sure you get exactly what you need. him as a commercial's manager runs a solid team and he is always professional, courteous, and willing to go the extra mile. It's clear they care about their customers and take pride in providing top-notch service. Always a positive experience-highly recommend this location! - At 41 Wicks rd, BRENTWOOD NY 11717

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Frank Molina

I had a check engine light on and went in with a few questions about my car. One of the commercial guys Gilbert scanned my car for me and helped me find the codes. He was able to get me the part I needed and recommended a good auto shop. Turns out he was right and I needed an 02 sensor. He also recommended an emissions cleaner and thanks to his help and I was able to pass inspection. My check engine is still off!