Firestone Complete Auto Care NY 12180

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Andrew Nelson

Huge shoutout to Josh at Firestone in Troy, NY for outstanding service. He was professional, honest, and took the time to clearly explain what my car needed. The work was handled quickly, communication was excellent, and the whole experience felt straightforward and trustworthy, which isn’t always easy to find with auto repairs. If you need reliable service, I highly recommend asking for Josh at Firestone Complete Auto Care. I’ll definitely be coming back for future maintenance.

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tandrea lloyd

I will never go to Firestone ever again! I took my car there to get an oil change picked it up then the next day a light came on, brought it back there and they’re saying it was another problem occurring when it was never occurring before. I dropped my car off. They charge too high for a piece that cost $50. Customer service was so bad there. The lady started arguing with my husband because they didn’t have an exact reason why something was messed up now mind you the piece that was messed up can come from due to an oil change and I when questioning them how did this occur? They gave me five different answers. The one person said they’ve been in that business for 30 years and they never seen this problem happen to a car mind you I have a 2018 car. They are unprofessional there they charge too high. They gave me a price with tax then when I went to pay it’s was something else higher then what they told me. Oooh and one more thing when i brought my car there they try to get me to get something else fixed!!!!! I liked the manager that was there before. His name was Jay. He was great!!!

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Mari Grimm

I’ve had my tires replaced here several times. The staff members are knowledgeable, helpful, and don’t push you on unnecessary repairs. I’ve had the employees explain in detail the function of various car parts and walk me through the pros and cons of preventative maintenance. Overall I’ve had positive experiences, especially give that its a chain location. I recommend this place to other people in the Troy area. Opt for the tire warranty!