Ron's Body & Paint Inc NY 13045

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Kenai Cameron

My mother went in a ditch today and wrecked the front end of the car. Luckily these guys were kind and considerate of the situation at hand. We got dispatched these guys through AAA, and The driver we got was awesome, I don’t think we ever got his name. Definitely recommend these guys. We took a photo of their phone number in case we ever need to call them directly if we are in the area.

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Ada

If I could give this place a ZERO I would. Crashed my car into a ditch 3.5 miles from this place and unfortunately don’t have collision so I called this place since they were the closest. My Stepdad came to pick me up as we waited for the tow. They didn’t tell us a price over the phone, so we talked to the man operating the tow truck and he told us $200 to tow it from the ditch and $150 to bring it back to the shop. NO OTHER FEES WERE MENTIONED. We agreed and the driver, Josh, confirmed they would keep the car until Monday when they opened back up the we could go from there deciding whether to fix it or not. Again, NO OTHER FEES WERE MENTIONED. He told us we were all set to go. Fast forward we call to pay and pick up my car, and we were told it was $1200 or they wouldn’t give us the car. Flat out ridiculous, and the woman named Mary seriously needs an entitlement check, or some lessons in basic human decency. They go to call my family ‘liars’ for saying we were told max $350 for everything. We refuse to sign the credit card signature until we spoke to Ron, who conveniently “wasn’t” in the office until we threatened to dispute the charge, then he magically shows up. We mentioned that Josh told us the lower rate, then Josh himself proceeds to deny he told us any charge at all. Shame on every person who works for that piece of garbage establishment. You all obviously get off to ripping off people who can barely afford to pay for a car in the first place. DO NOT GO HERE.

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Kelsie C

If I could give negative stars I would. How a tow company can be open for tows on the weekend but can't let you get your car back until Monday morning is absolutely insane, not to mention the absolute trash customer service that they have.