Firestone Complete Auto Care NY 11784

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Linda Harloff

I have been going to the Selden Firestone for over 20 years and they always do a great job. The staff is very easy to talk with and they always tell me if there are any other issues with my car. I trust them to do the work I ask them for and they will call me if there is any issues. They are a great team.

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Valarie Winter

I typically do not give bad reviews, however Firestone will be the exception. If I could give 0 stars I would, but I have to give 1 star or I cannot post this review. I got an oil change 2 weeks ago, but it turns out they didn't actually do the oil change. I went on a road trip and my engine light went on and was blinking. I had to get towed while on the interstate with my autistic niece in the car having a meltdown. The mechanic had a hard time figuring out why the light was blinking. He decided to check my oil and when he put the dip stick in the oil, it came out clean. When he looked under my car the little bit of oil that did come out was black and thin. He had to put 4.5 quarts into my car. And it turns out Firestone also put the wrong filter in my car when they "completed" my oil change either two weeks or back in September, along with the wrong oil for my car. Both invoices said they put a blend in my car, when it should have been only synthetic oil. Due to Firestone's negligence, my knock sensor caused the engine light to blink which made it look like there was a misfire. I ended up needing my knock sensor replaced which caused $800. This does not count the additional $200 to run a diagnostic and for an actual oil change to be completed. I also got stuck out of state and had to get a hotel which cost over $100. When I called the store to inquire about this, they blamed my car and said my car burns oil fast. I have had my car for almost 5 years and have never had this problem before. I have been to Firestone 2 times for an oil change, and this problem arose after coming to Firestone. I told my family about what happened to me and they will no longer be going to Firestone, and we have been customers for over 40 years. I have also told numerous friends to stop using Firestone.

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Anna Gonzales

I have been a long-time customer of Firestone and have also referred the service to family and friends. I choose this location because of the excellent management provided by Jonathan or whichever location he's in. He is knowledgeable, trustworthy, and always takes the time to explain options that are both cost-effective and safe. His professionalism gives me confidence that I am receiving quality service and good value. I hope to see more professionals like him in this industry.