Pritchard Automotive NY 14850

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Leah Perlmutter

This shop didn't do so well by me. In November 2025, Pritchard's serviced my 2012 Honda in for a routine maintenance minder notification which included replacing the cabin air filter. Picking up the car after hours (as arranged), I heard a new sound coming from the blower motor whenever the heat was turned on. I decided to leave the car an extra day and give the shop the chance to make things right by informing them that a new noise had begun after the maintenance. I was fully expecting they would acknowledge their mistake and offer to open things up to take a second look with no extra charge. I said I thought there was debris in the blower motor cage left after the filter replacement. Instead, the service desk insisted that the noise had already been there before they serviced the vehicle and that their mechanic had already checked for debris after changing the filter. They said the sound was likely a loose bearing on the blower motor and offered to replace the entire blower motor for $200-$300. I persisted in my debris theory, and they said they could check for debris but would charge me. However, I had lost enough trust that I picked up my car and took it to a different shop. The other shop found leaves in the blower motor and removed them. This stopped the noise that had begun when Pritchard's serviced my vehicle. Pritchard's has lost my trust becuase they refused to acknowledge their mistake and make things right when I gave them the chance. It was hard to write such a negative review because the guy who helped me at the service desk was really quite friendly. Giving two stars instead of one because of that.

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Leo Marrero

I've been a shop owner for many years. I have plenty of experience and a love for my work. Honesty with my customers. I thought I'd find the same in this workshop, but no. Thank goodness I'll never have to do without their services again

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Morgan Lemke

I sold them my Honda. After they bought it and I was driving home. They called to tell me there was a mistake on the title. They asked me to take it back after they had signed all the paperwork. I agreed to take it back because they insisted it couldn't be fixed but said they would buy it if I could. Turns out it was extremely easy fix they could have done themselves, but I did it and called them back. They treated me like the car was tainted even though Albany gave me a new title and you'd never have known it had to be fixed. On top of that Car Max gave me about 20% more for the car. Avoid dealing with them.