Walmart Auto Care Center NY 14850

M

Matthew

What a dishonest group of people, even for New Yorkers. I went in for an oil change today, the lady with a cane was rude and crass but I only had to deal with her for a few minutes. The car was taking a long time for all the staff hanging out in the shop repair area. The rude cane lady asked me if I had visited the Waterloo Walmart the day before to get my oil changed. I said I did but they were taking too long and I couldn't wait. Why is she looking up the history of my Walmart oil changes? Then came the service writer to inform me my oil pan bolt has a leak, maybe even a crack. When I asked to see it he hesitated and was concerned about my safety, that's when I knew they over tightened my oil drain bolt and caused damage. He reluctantly showed me. This is a common thing that happens at Walmart because the staff aren't professionals and use the impact tool to screw the drain plug back in instead of hand tightening with a torque wrench. Had they done the hand tightening they would have discovered the "non stock" drain bolt and not filled it up with oil without showing me. This is how I know Rubin is lying. It's happened to me before with a Hyundai and a Walmart but they paid to fix it. Rubin claimed my car had the leak prior and the last place must have done it. Well the last place was Watkins Glen Walmart 5/12/2025 and there was zero oil leaking from there. Williams Honda had it on a lift on 7/30/2025 and there was no oil leaking from my oil pan. He claimed he could show me in the parking lot the leaking oil because it was on camera. He should have just said they put the bolt back on and over tightened it but he was too busy CYA-ing. What a jerk. On the work order they printed out, under "customer comments" they wrote the customer states there was an "oil leak prior to service" and "Oil drain plug does not seem to be the stock drain plug".???I never said any of that, Rubin said it then entered it under "Customer Comments" to make it seem like a preexisting situation. What a dishonest Walmart employee. Not only that, there would be a record of when he entered that and it wasn't prior to the work being done. It was after. Plus, how would I know what a "stock drain plug" looks like. I never said any of this to him. For all I know Rubin and his staff put the wrong one back on. There was no leaking detected or incorrect drain plug from 2 prior Walmart oil changes and a Honda dealer, I have the paperwork. Prior to Rubin and staff changing my oil, according to them, there was no leaking oil. When they checked the car in, THEY DID NOT DETECT ANY LEAKING OIL. The leak showed up after they worked on it and changed the oil. These people are such liars. I plan on being compensated for this. Here's an update. When Rubin and staff reinstalled the oil drain plug, they forgot to put the washer on. If you don't put the washer on, the oil will leak out when you add it because it leaves a gap. Instead of putting the washer on, they cranked down on the bolt and cracked the oil pan. Sad their staff tried to blame me and the Walmart in Watkins Glen for the $800 dollars in damage they caused. When it was their neglect with something as simple as a $.04 washer. They claim Jason will be in on Friday to "handle it". Final update. The Walmart Auto staff in Ithaca had zero interest in trying to solve the problem and told me their damage was my problem. I contacted the Walmart Claims Services and they said contact a "coach" at the Walmart where it happened and file an incident report, that report will generate a claims number. Walmart insurance sent the money directly into my bank account a week later. Bottom line is although the money was received for the damage, the inconvenience and horrible treatment from the Walmart Auto staff will have me looking for oil changes elsewhere in the future. Like Jason the Walmart Auto manager told me "we will no longer have anything to do with you". I accept! Odd it wasn't "sorry for the damage".

I

Ian Dufour

I’ve been into this shop several times to have my wheels balanced because the vibrations never go away. Every time I bring my car in, they tell me there’s nothing wrong and just rebalance the wheels. I finally got fed up and took my car down the road to another tire shop, and they immediately told me there were two weights missing from each tire. I went through this with Walmart for several months, trying to get them to properly balance my tires and fix the issue with my car. They also sold me a defective wheel that had a bent tire belt inside it, and then refused to compensate me or replace the defective tire. The older woman who works at the front desk is a complete jerk. Every time I come in, she’s rude and nasty toward me. When I was dealing with the tire balancing issue, she looked at me and yelled, asking why I keep coming back to Walmart to fix my tires, saying there’s nothing wrong with my car and that I need to stop. I honestly don’t think this woman should be working anywhere near customers. She’s rude, unprofessional, and acts like she’s always right about everything. All in all — don’t go here. Avoid this store altogether.

S

Sync Positive

Unbelievably rude and unprofessional. I showed up with my young daughter for a scheduled tire change. No one was there. Literally no one in automotive. A store associate finally called someone and told me they were short-staffed and that I should head up to the service desk. So I wait in line there, and eventually they announce something over the store loudspeakers. My daughter and I go back to automotive, and now they're loudly announcing my car and license plate, telling me to move it—while I’m walking up. I try to explain that I’d been sent around the store because no one was available when I arrived, expecting at least a little understanding or maybe an apology. Nope. Instead, the staff start yelling at me in an aggressive, belligerent tone—interrupting me repeatedly and shouting in front of my daughter, who was visibly upset and confused. I ask for the manager, and the loudest one barking orders claims he’s the manager. I ask for his manager. No luck. I move my car—which was parked by the bay doors for a quick check-in, like I’ve done before—and head back inside. Still no apology. Just more attitude and a snide, “Don’t park there.” Yeah, I got that now. I took my pre-paid tires and got the hell out of there. NEVER again. Do yourself a favor—spend a few bucks more and go somewhere with actual professionals who treat customers like humans. Peace of mind is worth it.