Monro Auto Service and Tire Centers NY 14850

T

Tucker Rossi

Rarely leave reviews of anything but I would feel guilty if I didn’t document my experience with Monroe in Ithaca. I can only speak to my situation but from the general feeling of how this went down I imagine it is not limited to a single occurrence. I made an online appointment for 11pm to swap my existing summer tires for snow tires that I already owned. This swap was on a brand new vehicle with <2000 miles on it. When I made the appointment I checked the box that stated I would be waiting for the job to complete at their shop, as a job like this typically would take an hour tops. Once I handed over the keys I was informed that it would be 2-3 hours minimum until they would be done. Despite being on time for an 11pm appointment, and them being aware that I was planning to wait. I understand that jobs can get backed up and this can lead to increased wait times but to withhold that information until they have the keys in hand and agreement for services didn’t feel great. Not 2-3 but almost 4 hours later they completed the job and I was on my way. Only to realize after I got home that they threw out my perfectly good summer tires with <2000 miles on them when I stated I wanted to keep them. I immediately returned and had to look through their tire pile in the back of the shop to find them. I basically ended burning most of day to get a simple job done that most other places could have done in less time, with more care. It’s partly on me that I went to the cheapest place I could find, but the standard of service was below even the price point. It’s worth the extra money to get actual service and reliability in the area. Don’t go here if you can avoid it.

E

Elle Tinnirella

Monroe was overall amazing. They got us in for an appointment quickly, were fair and upfront with their pricing, and completed everything way earlier than we anticipated (a rarity!). I will definitely be visiting them again. Minus one star because when we did pick the car up it smelled very strongly of cigarette smoke, and it took a whole day for the smell to subside. Other than that, super happy with the quality, service, and prices.

K

Kristina

My experience With Monroe was varied. I was very happy with the service that was provided in store. I was very happy with the staff in the store. I was thoroughly frustrated with the customer support that I received from the call center. I was about to cancel my appointment and not even use Monroe due to my frustrations with the call center. I am glad that I did keep my appointment. In the future, I will definitely go there in person or make sure I speak with someone at the location, not through the call center.