Ryder Used Truck Sales NY 11735

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Michael Grimaldi

Ryder does not stand by their vehicles. Check engine light and DEF light came on within 20 mi. They then proceeded to keep the truck for repairs for over 3 weeks of the 30-day warranty. I got the truck back and within 500 mi over a week and a half the same problem showed up. Except now they refuse to fix it correctly after saying they would warranty the repair.( But apparently not 35 days after purchase) My mechanic is quoting me $8,000 to fix what they refuse to fix. On top of all that the warranty department will stop responding to you the moment You go over 30 days. Don't trust them. Don't trust them at all. Even their mechanics were saying this happens all the time. Oh and forget about asking a truck rental company like Ryder for a rental after your truck breaks down leaving the lot. They have no problem with you making post like this and renting from Penske. I refuse to do business with Ryder in any capacity ever again. Do you know what you get for buying from Ryder? ...Over $5,000 of Penske rentals in the first month and a half

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Larry Romano

I had been looking for a used truck for several months privately before I decided to see what Ryder might have to offer. I was hesitant to get a truck from a rental or leasing company because you never really know if the trucks were abused during the rental. After dealing with Vito from the Farmingdale Location my fears were put to rest. He gave me a print out of the vehicles history, which had everything as far as maintenance and repair listed and the date it was done. It was impressive. He followed through from beginning to end and addressed any concerns that I had with the Truck The team at Ryder performed a full inspection of the Truck and went over its operations with me. Lisa handled all of the paperwork and correspondence quickly and prepared everything I needed for the DMV. It was a stress free experience. The truck runs and looks great.

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Bud 937

Where do I do I begin. Put it this way, bought a truck and picked up the truck after I was told it was inspected and passed. Broke down within 24hrs in NC. They repaired it in NC and picked it up on the way to NY to return the Truck and it broke down again in MD same day it was picked up. Be careful with the salesperson Michael, he's very unprofessional and tell you everything to make you feel like you are getting the best deal. Not likely. It's Jan.18th 2019 and still don't have a truck we bought a month before because it's not fixed as yet in MD. Ryder needs to do better and help their customers, they do not respond to emails and keep stringing you along.