CV Waste Removal NY 12827

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Stephanie Matthews

TERRIBLE CUSTOMER SERVICE! I gave this company a few chances after what appeared to be great service they gave my parents a few years back, BUT, since I have been receiving service, the pick up is inconsistent, when I called to inquire, in my opinion, “ Christy” was unprofessional and rude. I let it go and still gave them a chance, thinking “everyone has a bad day”. I called again recently to upgrade to a bigger trash can and asked if I could leave 2 extra bags after upgrading and was told I could, only to have them pick up SUPER early ( they usually come late morning or sometimes after noon.), and I had yet to bring the bags out because I didn’t want animals to make a bigger mess for them to clean up, so I got up early to bring bags out, only to find they already came. When I called, “ Christy” started barking at me that I should have left the bags out last night and that pick up times are always different and no one will come back so I had to leave stinky trash in my garage until they pick up again NEXTweek, and in my opinion, being extremely unprofessional and rude, AGAIN. I ended up CANCELING my service, hauling the bags back in, only to have her call and say the driver would now be coming back to pick up trash, after I already brought it back inside, in a half butted attempt to rectify the unprofessional behavior I assume. I’m sorry, but that didn’t fix the problem Christy! You being professional and offering that up at the very beginning would have made all the difference! Canceled service! They offer lower prices, but in this case YOU GET WHAT YOU PAY FOR…TERRIBLE SERVICE!

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Thomas Armstrong

I do like this company when their driver actually picks up my garbage. But lately it's been sluggish. I paid in advance for the year I put my bin out the day before so rhere is no excuse so why have I had to call them 2 times within 90 days.

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James Brooks

Great company. I have been with them for a few years now. Never had any issues. Office staff is friendly and helpful.