Frankie's Full Service Car Wash And Auto Center NY 10926

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Cheryl Stevenson

This used to be the best car wash around. Quick on oil changes and even minor mechanical repairs. The mechanic shop is now shut down with no reason. Given to the public and the car wash has become astronomical uncoordinated and terrible. Soap left all over my truck. They expect an oversized pickup truck to be able to pull into an area to be vacuumed that it can't even fit into. Very sad day for harriman. Do better! You have had a lot of loyal customers over the years. I don't think this is the way you pay them back.

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Maya

I’ve been coming to Frankie’s Car Wash for years and it used to be my go-to spot. The pricing was reasonable (around $35), and they always did a thorough, detailed job that kept me coming back at least twice a month. I truly appreciated the care they put into cleaning my car. Unfortunately, they recently changed their policies and prices, and my latest visit cost over $60 for what felt like a rushed and sloppy job. The level of detail and attention I used to rely on just wasn’t there this time. For nearly double the original price, I expected the same quality service — if not better. It’s really disappointing because I had been such a loyal customer for years. I’m sad to say that at this new price point, the service just isn’t worth it for me anymore.

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Abigail Rodriguez

Zero stars. Google will only allow a post if I pick a star hence the one star. But Nope. Don't deserve it. New management has resulted in an inefficient chaotic process. They change the price package and what they include. We ended up paying $35 just to have the car washed externally. It did not include internally wiping down the seats or the dashboard. We didn't learn this until after we went through the car wash and one of the employees told us. They make you pay upfront just before you go in. They charge extra if you want the carpet vacuums. We decided to stay in the car as it went through the car washing system and it was a good thing we did because if my husband was not quick on removing the car from neutral, we would have crashed right into the door as it closed right when we were about to exit. The workers were trying to keep the door open and only worked with the lady holding the button down. The line is ridiculously long. You have to wait to get your car in and then get on another line just to get the carpet vacuum. There were 10 cars waiting. It was very disappointing and we ended up just leaving. My husband spoke with the new manager, and he kept saying that this was change due to past customers' complaint and that this was the new process. My husband told him that this was not a good process, and he needed to relook at it. But the manager kept insisting that this was better. Well, its not. lts not customer service friendly. We will not be returning.