Firestone Complete Auto Care NY 12590

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Jayakrishnan Kizhakkayil

Very unprofessional experience at Firestone Complete Auto Care located at 1840 South Road in Wappingers Falls on February 27, 2026. I had a 1:00 PM appointment and returned at 3:00 PM to pick up my vehicle. The front desk staff informed me that the rear brake discs needed to be replaced. I agreed and specifically asked how long it would take. I was clearly told it would be finished in less than one hour. After waiting over an hour, I checked again and was told by the manager that it would take another two hours. When I explained that the front desk staff gave me a one-hour estimate, the manager denied saying that and claimed he didn’t know anything about it. The staff member who gave me the incorrect information was standing right there and did not apologize or take responsibility. There was no accountability, no apology, and no respect for my time. Clear communication and honesty are basic expectations in customer service. Unfortunately, this location failed in both areas. I hope management takes this feedback seriously and improves their customer service.

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Mimi Flynn

This Firestone has been an incredible partner over the last 5 years I lived in the area. Brandi especially has been helpful with clear explanations of work and timelines. I have purchased tires at this location for my two vehicles and have had excellent customer support throughout their usable lifetime. The lifetime alignment is such a good deal. I love this store.

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Sashi

Ever since the recent change of management the service at Firestone has improved immensely. Noah especially has been an excellent new adviser and goes beyond what’s requested to guarantee and make a good experience even though car repairs can be stressful. The new customer oriented experience and taking the time to explain is greatly appreciated. .They are very accommodating and have done excellent work on my car.