City World Ford NY 10469

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Alicia Page Thompson

Could not recommend a better dealership to work with when buying a new car. Edwin and the rest of the team were transparent, knowledgeable, and easy to work with throughout the entire process. The vehicle was exactly as represented, and I am extremely happy with my 2025 Ford Explorer, which was in excellent condition. A smooth, straightforward buying experience from start to finish. Thank you, City World Ford!

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Gerardy Noel

I honestly wish Google allowed more than 5 stars, because this dealership truly deserves 10 out of 5. Given the way my credit is set up, they deserve an Oscar for making this deal happen and not just happening, but happening with a great interest rate and terms that actually made sense for me. From day one, Ruddy was amazing. He was professional, patient, and truly listened. He asked me exactly what type of car I wanted and what color —and that’s exactly what he put me in. No pressure, no upselling, and no trying to push me into something I didn’t want. That alone speaks volumes. Claudia, the office manager, was just as impressive. She was respectful, professional, and made sure every single one of my needs was taken care of. She made the entire process feel smooth and stress-free. And Humberto, the finance manager top tier. He worked hard to match me with a lender that truly fit my situation and needs. He was transparent, professional, and made sure I understood everything. My credit is far from perfect, so for this team to pull this off the way they did was nothing short of magnificent. If you’re worried about your credit, nervous about the process, or just want to work with people who actually care this is the dealership to go to.

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Orlando Cales

Addressing Inaccuracies in Management’s Reply Anthony, I was provided with a written price for the vehicle, when it came time to finalize the transaction, the agreed-upon written price was not honored. This is a lack of transparency and professionalism. During our original discussion, I was told to “take it or leave it.” This type of statement is neither respectful nor professional. At no point was vehicle availability presented as an issue. In fact, I was specifically informed that the vehicle was available and was instructed to come in to finalize the purchase. I rearranged my schedule and made the trip to your dealership in good faith, fully expecting to complete the transaction.Upon arrival, I was then informed that the vehicle had been sold to someone else. Regarding the vehicle search. To be clear: The originally presented vehicle carried a higher MSRP. The vehicle your team later located has a lower MSRP. Yet the selling price presented to me for the lower-MSRP vehicle was higher monthly than the original deal. Throughout the process, it became evident that I was caught in the middle of what appeared to be a personal dispute between members of your team. As a customer, I should never feel the impact of internal disagreements, miscommunication, or personal conflicts within a dealership. Instead, the experience was affected by tension and inconsistent communication. Unprofessional and Disrespectful Experience at City World Ford First, this dealership provided me with a written price for a vehicle, but refused to honor it when I arrived to finalize the purchase. Changing the agreed price after the fact is unprofessional and misleading. Customers rely on written quotes when making purchasing decisions. Not honoring them damages trust and credibility. I cannot recommend doing business here. After that, I was given a new quote and was asked to come in to finalize the purchase, only to find out when I arrived that the vehicle had already been sold to someone else. That alone was frustrating and a complete waste of my time. Then, they took a deposit from me with the promise that they would locate a similar vehicle. They did eventually find one — but at a significantly higher price than what we had originally discussed. Instead of honoring the original terms or taking responsibility, I was given excuses and spoken to in a condescending manner. The sales manager continued to insult my intelligence with explanations that simply didn’t add up. The explanations given were inconsistent and felt dismissive, as if I wouldn’t recognize what was really happening. Taking a deposit under one understanding and then presenting a higher price later feels misleading and unfair. Customers deserve transparency, honesty, and respect — none of which I experienced here. It was clear there was tension and lack of coordination between the sales manager, Claudia Pacheco and the sales representative, Rafael Sosa which negatively impacted my deal. Instead of presenting a unified and professional approach, I felt like I was caught in the middle of internal issues. I hope this feedback is taken seriously and used constructively to improve future customer interactions. Respect and integrity are critical in maintaining long-term relationships and a positive reputation in the community. I cannot recommend this dealership based on how this situation was handled.