O'Reilly Auto Parts NY 13126

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Robert C.

I have lived and worked as a mechanic in this town my whole life, and I’ve bought parts from just about every auto store around. I stopped into this location last week, and what I witnessed was enough to make me take my business elsewhere for good. As I walked in, a black customer was heading out the door. The store manager watched him leave and then made a series of racist comments to another customer. I’m not going to repeat what she said, but it was clear, ugly, and completely unprovoked. The customer she was talking to looked uncomfortable and so was I. There’s no excuse for that kind of behavior anywhere, let alone from someone running the store. I come here for parts, not politics or prejudice. If this is how they talk about their customers when they think no one’s listening, I can only imagine how they treat people when issues actually come up. I won’t support a business where the leadership thinks this is acceptable, and I’d encourage others who care about basic respect to spend their money somewhere else. There are plenty of auto parts stores in town that do not tolerate this kind of nonsense.

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Thirst TEA

Had one of the best experiences here ever. Had an after market light out on a car I didn’t know much about. My dad passed in february and i’m a 21 year old college student and a girl so I had no idea what I was doing. Went to autozone first and got no help and was met with rudeness and attitude and was told they couldn’t help me at all because it was after market. Took it over to O’Reilly and was met with the best people ever. I think the young man’s name was Jay and he helped me so much and figured out my car. He took multiple trips into the store and back out helping me and was kind the whole time. This meant so much to me and really made my life so much better. I will always go to an O’Reilly from here on out it was such a good experience ten out of ten if you ever need help go here.

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Michael Callahan

Twice now our local store has been a shining example of what customer service used to be. Courteous, professional, helpful. Fair pricing, above and beyond installation. Advance Auto gave up on customer service, won't install a battery unless crazy easy, and those cars aren't made anymore, glad to have O'Reilly here. They get all our business after today.