AutoZone Auto Parts NY 13676

M

Mat Jay

shoutout Chris, he was an absolute life saver, went above n beyond. Ppreciate yall

C

Claire B

I've been into the store a few times over the past month and each time I have felt like the team was attentive and supportive. This past weekend my car wouldn't start and I had to get a tow company to jump it, they said it was likely the battery. I went straight to Autozone and the guys immediately started figuring things out. Nathan went out and tested the battery, confirming it needed replacement. He checked with Johnny to be sure they could replace it for me. Johnny confirmed and rang me up while Nathan went out to remove my old battery. Wayne was also there and had remembered me from my last visit that he had helped me with and checked in to see how my car was doing. After paying, I joined Nathan outside to watch how the battery was installed because I enjoy learning new things. I asked him if he minded while I watch and learn and he explained the process, a natural teacher. I go to Autozone because when I walk in, I feel like the employees GENUINELY want to help their customers. This was yet another great visit and I appreciate the guys' collective effort to be sure I was taken care of and my car was running again. Johnny, Nathan, Wayne, THANK YOU!!! You made my miserable, cold, frustrating Sunday so much better with your enthusiasm, knowledge, kindness and humor.

E

Eric Spoth

I went to AutoZone to replace my dead car battery, but my experience was frustrating and unprofessional. It took a while for someone to even acknowledge me, but once I finally got assistance, the employee grabbed a battery off the shelf for me. He then went to take a look at my car to see if he could help with the replacement. However, he came back saying he couldn’t replace the battery because there was some issue with the fuse box next to it. Honestly, I couldn't fully hear what he said, but it didn't make any sense. He told me I would have to take it to a shop. Rather than trust his vague explanation, I grabbed a crescent wrench, a socket, and a ratchet, and replaced the battery myself—at 10:00 PM, in freezing cold weather—with no issues with the fuse box. Just a bad employee interaction, I'm sure there's people there that know what they're doing, I just got the one guy that didn't.