NAPA Auto Parts NY 12110

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terry stevens

would give no stars but that's not an option. they close earlier than posted hours on multiple occasions. Ordered online and when i was there to pick up had three employees acknowledge that i was there but never greet or ask me any information that would allow them to assist me. stood there for 10 minutes while some guy looked in back for my order but he never asked for my name or order number so I'm not sure what he was looking for. the other 2 employees where having there personal conversation behind the paint counter with no concern that i was there not being helped. I left, not going to waste my money on a company that doesn't care about its customers.

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Andrew Crowder

I placed an order online, and decided to show up about an hour before closing since I still had not received a confirmation that it was ready for pickup. I found the store closed, and was told by passersby that it had not been open all day. When I went to another NAPA location, which did not have my part, I was told that the manager here had quit and that the new manager had already taken the weekend off for her birthday. Since this is the location connected to the distribution center, they had all of the parts. Ridiculous situation that really screwed me over. Unprofessional. I don't know if NAPA is has regional management or if they are franchised but for god's sake figure out how to keep the place open during your regularly scheduled business hours. Updated: Had a normal experience, once they were open.

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Dean Boivin

I can't thank the employees of this store enough. Roy went far above his duties in helping me when my motorhome blew a fan belt on the New York thruway yesterday. He facilitated getting a hard to find serpentine belt delivered to me on Friday evening as I was stranded on the side of the highway. I unfortunately forget the name of his coworker who went out of his way, on his way home from work, to drop the belt off to me. That's just amazingly superior customer service. He checked on me throughout the evening to make sure I was ok. Because of him and Napa, we were able to to continue on to Cape Cod WITHOUT a very expensive tow bill. That right there is how you create lifetime customers!!!!! A big thanks to them and the other employee who saved a very rare vacation adventure ❤️ Picture included of the other Napa employee who delivered the belt to me. You guys rock!