Whole Foods Market NY 10573

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Naz

the store itself is fine, the STAFF on the other hand….is not. i’m constantly waiting just to be acknowledged when i’m trying to get a cake in the bakery section and have to clarify which cake i want each time as the worker always reaches for the wrong one. i’m not sure if maybe it’s super loud behind the counter or what but after the third time this occurred, i decided to just get my cakes elsewhere. the rest of the store is well kept and other departments are fine.

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kytiesha Moss

Absolutely disgusting encounter with KARLY Not only did she follow me from the front of the store to the back of the store she accused me of stealing and threatened my well-being she asked me what I was doing here and to be upfront I am African-American. She went to another associate Tyler to try to get me removed from the store asking him. What am I doing here and accused me of refusing to give her information I recorded the entire encounter. I told this woman to leave me alone and have a good day she told me yeah you’re about to have a bad one ? I highly doubt that Karly threats will be reported Thank God for cameras because I recorded the entire encounter with her. The store has a bad reputation for terrible customer service, and a lot of of the situations have to do with her. I would be happy to share some of my videos with the store owners and managers.

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ms ms

The integrity at this Whole Foods needs to be reevaluated. The price of Mountain Valley water increased from $2.99 to $3.19, which is consistent with other Whole Foods locations I’ve visited. However, at this store it rings up incorrectly at $3.24. According to Whole Foods’ policy, if an item rings up at the wrong price, the customer should receive it for free. This did not happen here. It seems either the cashiers are not properly trained on this policy or management is not enforcing it. Pricing accuracy and honoring store policies are basic expectations, and this location needs improvement in both areas.