Rockland Motors NY 10994

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Joseph Gerbino

I purchased a vehicle from Rockland Motors in cash $8,072.83. A vehicle of which I still to date have not received the title of the vehicle for in the mail since purchasing at the beginning of February 2026. Within 24 hours of purchase, I identified several issues, including an inactive fog light and a defective driver-side visor that I was told would be ordered and replaced. That replacement has not occurred. The manual cut key purchased with the vehicle does not allow manual entry access. Six days after purchase, I experienced a lockout while the vehicle was running and in park. The vehicle then transitioned into accessory mode, and I was unable to regain entry. I paid $400 to a locksmith for entry assistance. During the service, the locksmith also had to jump-start the battery after it drained during the incident. During that service, the locksmith raised concerns regarding the driver-side internal door mechanism and its ability to facilitate manual unlocking. I visited the dealership in person three separate times to address these concerns. Each time, I was told the issues would be handled by the on-site mechanics and that management would follow up. No follow-up occurred. I also attempted to contact the dealership by phone during normal business hours; calls were routed to an automated text system. The automated system identifies itself as a human representative, although staff later confirmed in person that it is AI-operated. When I requested reimbursement for the $400 lockout expense and resolution of the outstanding issues, I was told management would speak with ownership and respond. It has now been over a week with no response. The vehicle is currently exhibiting shaking at highway speeds above 60 mph, which was discussed during the test drive and was stated to have been resolved prior to delivery. I also did not receive the full return of my security deposit, as a $15 transaction fee was withheld. I am sharing this experience for transparency so future buyers can ensure that all repairs and representations are completed and documented prior to taking possession.

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Asif Talukdar

Diane in financing was absolutely wonderful to work with. She was patient, transparent, and took the time to walk us through every detail, making sure we understood all our options without ever feeling rushed or pressured. Buying a car can sometimes feel overwhelming, but Diane made the financing process smooth and stress-free. Marlon was equally impressive. He was knowledgeable, attentive, and incredibly patient throughout the entire purchase process. We really appreciated his professionalism and willingness to answer all of our questions. I was also pleasantly surprised by the diversity of their inventory, they truly have something for everyone. Overall, the service was exceptional. I highly recommend Rockland Motors, and I’m especially grateful to Diane and Marlon for making this such a positive experience!

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A N

I had a fantastic experience at Rockland Motors! I’ll be honest - I was very skeptical at first. Like many people, I had some hesitation about buying from a “independently owned” used car lot, not like a corporate franchise dealership (like a Lexus, or a Toyota dealership) . There’s always that fear of ending up at a shady used car lot with a sleazy salesman. But they were the complete opposite of that stereotype in every way. Marlon was an absolute pleasure to deal with-professional, patient, and genuinely committed to making sure I was taken care of. He spent a great deal of time with me and never once flinched when I brought up questions or concerns. He made sure the car I purchased was safe, reliable, and exactly what my family needed. Diane, also so nice and helpful with anything that needed to get done. Everyone in the office was incredibly welcoming - especially to my dog, Swiper! They treated him like part of the family, which made the whole experience even more enjoyable and comfortable. Even after I purchased the vehicle, when something unexpected went wrong, they went above and beyond to fix it. That level of service and integrity truly stood out. Lou, the awesome mechanic was also incredibly helpful and patient throughout the process. If you’re hesitant about buying from a smaller dealership, don’t bewith them, Rockland Motors completely changed my perspective, and I highly recommend them to anyone looking for an honest and caring car-buying experience. Thank you again. -Ari N