CARSTAR Spectrum Auto NY 10994

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R &R

I am still working through my insurance regarding an accident where Carstar is the assessor, but having interfaced with Vicky and Melissa over the last week I felt compelled to submit a review even though I haven’t had a repair or work done. Their customer service to-date has been beyond fantastic. Best I’ve experienced in any scenario. In fact, they were the first to inform me of a very specific policy discrepancy with my particular insurance company that disproportionately affects Tesla owners. Having to ask multiple people at my insurance, Carstar was indeed absolutely correct! They are quick, friendly, transparent, and helpful!

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Brandon Lucero

From the moment I walked in, Vicky set the tone for an amazing experience. Her warm, uplifting energy instantly made me feel welcomed and taken care of. She went above and beyond helping me with all my paperwork to get started on my Tesla, and her professionalism and kindness truly stood out. Dennis then did a thorough walk-around of my vehicle to review everything that would be fixed. He was incredibly professional, respectful, and overall awesome to work with. I’m genuinely glad I chose this collision shop. I feel confident knowing my car is in great hands! ??

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sibin paul

I had a great experience with CARSTAR Spectrum Auto. They did an excellent job repairing my Acura MDX. The repair quality was outstanding, and my vehicle looks as good as new. The paint match and body work were done perfectly, and everything was completed on time as promised. The staff was professional, helpful, and kept me updated throughout the entire process. They also coordinated smoothly with the insurance company and the rental car, which made the experience completely stress-free for me. I truly appreciate their attention to detail and excellent customer service. I would definitely recommend them to anyone needing auto body repairs.