Gotcha Towing & Recovery NC 27405

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Gravy Eggs

They’ve seemingly been mass reporting reviews. Found out certain trigger words make Google more likely to remove the review when reported- not even obscene or harmful words, just anything that sounds too serious. I’m sure they’ll find a way to hide this one too, but fortunately I always have another plan in play! Paid $405 in cash. We were told they only accept cash. Later, they claimed they never said this, despite telling both me and a family member separately that cash was the only option. About a month later, they came up with a different explanation involving their card machine that had never been mentioned before. After payment, WE WERE TOLD WE COULD NOT HAVE OUR VEHICLE BACK, because they did not like our (calm but clearly frustrated) demeanor. This required escalating the situation until we were eventually allowed to go. We did not behave threateningly, and there was no aggression at the start — the real problem arose once we had paid in full and were still not permitted to leave with the vehicle. At 11pm, that’s super creepy. The lady also smelled strange, at least in the opinion of me and my partner. We were later told that our account could not be proven, despite the fact that payment had been given and the vehicle was in their possession at the same time. They are not allowed to have your cash and your vehicle at the same time, and refuse to return the vehicle without cause. We were visibly disgruntled after trying to obtain $405 in cash at 11pm on a 30 degree night, and after being told card was not acceptable, and of course, after dealing with such a dishonest company. But we were not aggressive. We tossed the cash down and said ‘here you go’. And the dispatcher was on a power trip- one that they did not succeed in. They knew they were in the wrong for not returning it after payment, and eventually caved. Bottom line: when you pay, you should receive your car and be allowed to leave. Especially when your demeanor is calm and unthreatening. Having your vehicle towed from a lot with no clear signage, and being told you have to find a way to get to their location with $405 in cash before midnight or pay twice, on a freezing cold night- and then be told you can’t have your car back after paying, is frankly unacceptable. And those I spoke to (I can’t say the job title because it’s apparently a ‘trigger’ word on Google reviews- but they wear blue and have authority over citizens) said this company has been a problem and that the fee is excessive. They also said the cash only thing is a method for bypassing taxes, and that this company has been caught before operating without a license. Be sure to record calls when interacting with this business. These people are crooks- though not very savvy ones. They tried to send a C&D over me sharing this story, but called it an ‘ease and desist’. Every interaction we’ve had since the event has been very entertaining, so credit where it’s due I suppose!

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Ginger Terry

Towed my car & my clients car from downtown Greensboro (I work downtown) from a lot that did not have signs posted in the parking spaces themselves. I understand the confusion, but being the fact the signage was vague you would think they would have some kind of compassion and understanding for the situation. The drivers were smart asses. Not only that but my e-break was on so who knows if my car is ruined. I had to pay for my clients car as well. $700! They also only took cash only so they’re probably smearing the books, the irs should probably take a look at that. I will definitely be reporting them and have email the private owner of the lot so they can have proper signage.

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Yasir Nawaz Khan

Company is a run by typical scammers, just look at their trash reviews. Almost as bad as their customer service. Towed my car from General reserved parking spot at 2 pm. After they still charged me 340$ and i had to drive with my friend 30 mins and also wait more than 40 minutes to pick up my car, and I missed half a day of work. Greensboro, BEWARE. If you go to Dave’s Hot Chicken, predatory Gotcha Towing has someone watching the parking lot and if you park in the lot by Outback, etc. and go to Dave’s, they will tow you. It’s $350 to get your car back. It’s $250 if you come out and you want them to drop it.